Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Kautz

Sauk Rapids

Summary

Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

Media Technician

CentraCare Health System
07.2022 - Current
  • Provides technical support to users of video conferencing equipment.
  • Optimize multimedia presentations by skillfully integrating images, videos, animations, and interactive elements.
  • Reduce equipment downtime by conducting regular maintenance checks and troubleshooting issues.
  • Assisted in the production of multimedia projects, ensuring timely completion and high-quality results.
  • Provides video conference room training.
  • Supported live events and presentations by setting up, operating, and breaking down audiovisual systems.
  • Provides Slido education/resources and assign licenses.
  • Provides support and places orders for Cloud Cover Music boxes for the organization.
  • Manages Media Services equipment check out system.
  • Maintain good customer service and relationships with vendors.

I.S Purchasing Assistant

CentraCare Health System
05.2021 - Current
  • Responsible for requesting quotes from approved vendors when requested.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Established and managed supplier and vendor relationships.
  • Managed inventory levels effectively to prevent stockouts and minimize holding costs.


Pre Encounter Assistant

CentraCare Health System
07.2020 - 04.2021
  • Create estimates for upcoming procedures for patients and letting them know their estimated responsibility.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Patient Benefit Assistant

CentraCare Health-Business Office
06.2018 - 07.2020
  • Answer and respond to calls regarding insurance related issues in courteous, professional manner.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Contact appropriate payers, verify eligibility and confirm if pre-authorization is needed.
  • Update any change of insurance within the EMR system.
  • Verify all classes of insurance i.e.: Medicare, Medicaid and Commercial.
  • Correct errors in various work queues to ensure insurance is set up correctly.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Patient Access Representative

CentraCare Health System
04.2015 - 06.2018
  • Greet those entering establishment, determine nature of visit and, if needed, escort, them to their destination.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Work with Transfer Facilitator to comply with incoming patient Transfers/Admissions policies.
  • Obtain patient information for billing and contact purposes using EPIC medical record keeping system.
  • Manages patient encounters throughout various departments, using Epic medical record keeping system
  • Schedule various visit types.
  • Demonstrate knowledge of consent forms and obtain patient signatures.
  • Obtain patient information for billing and contact purposes using Epic medical record keeping system.
  • Collect copays using Cash Drawer functionality.

Customer Service Representative, Switchboard Operator, Cashier

Cabela’s
10.2008 - 02.2015


  • Resolve customer issues quickly and efficiently.
  • Address customer concerns by demonstrating empathy and utilizing problem solving skills, while contributing superior customer service.
  • Answer incoming communication regarding customer inquiries and providing product information.
  • Managed a 'Point of Sale,' system to itemize and complete customer purchases and returns with a high level of accuracy.


Education

Applied Science - Paramedicine

St. Cloud Technical And Community College
St. Cloud, MN
01.2014

Skills

  • Clear Communicator
  • Microsoft teams meeting specialist
  • Thrives Independently and in a Team Environment
  • Self-motivated
  • Customer Centered
  • Time Management
  • Sound Judgement and Decision Making
  • Diverse Organizational Skills
  • Ability to multi-task and resolve issues independently

Timeline

Media Technician

CentraCare Health System
07.2022 - Current

I.S Purchasing Assistant

CentraCare Health System
05.2021 - Current

Pre Encounter Assistant

CentraCare Health System
07.2020 - 04.2021

Patient Benefit Assistant

CentraCare Health-Business Office
06.2018 - 07.2020

Patient Access Representative

CentraCare Health System
04.2015 - 06.2018

Customer Service Representative, Switchboard Operator, Cashier

Cabela’s
10.2008 - 02.2015

Applied Science - Paramedicine

St. Cloud Technical And Community College
Amber Kautz