Amber Stricklin
Dover
Summary
Dedicated Patient Service Representative at Olmsted Medical Center, skilled in HIPAA compliance and exceptional customer service. Successfully managed patient registration and appointment scheduling, ensuring data accuracy while fostering trust through empathetic communication. Proven ability to multitask and solve problems effectively in a fast-paced environment, enhancing patient satisfaction and clinic efficiency.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Olmsted Medical Center
12.2010 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used EPIC to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Diploma - LPN
Riverland Community College
Austin, MN05-2025
High School Diploma -
John Marshal High School
Rochester, MN06-1995
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Teamwork
- Communication
- Multitasking
- Time management
- Problem solving
Certification
- BLS
- LPN Licensed July 2025
Timeline
Patient Service Representative
Olmsted Medical Center
12.2010 - Current
Diploma - LPN
Riverland Community College
High School Diploma -
John Marshal High School
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