Amber Topka
Big Lake
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Trails Bar and Grill. Proven ability to enhance guest engagement and satisfaction while maintaining cleanliness standards. Adept at cash handling and menu memorization, consistently fostering loyalty among patrons through attentive service and relationship building.
Overview
9
9
years of professional experience
Work History
Server
Trails Bar and Grill
Big Lake, MN
09.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Processed orders accurately using POS system
- Maintained cleanliness and organization of dining areas
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Paraprofessional
Isd 728-Elk River Schools
Otsego, MN
08.2024 - Current
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individualized education plans to enhance learning experiences.
- Collaborated with staff to monitor student progress and behavior effectively.
- Facilitated communication between students, parents, and teachers to promote engagement.
Pantry Cook
Blue Moose Bar and Grill
East Grand Forks, MN
08.2021 - 08.2024
- Prepared and organized ingredients for daily menu items, ensuring freshness and quality.
- Maintained cleanliness and sanitation standards in food preparation areas to comply with health regulations.
- Collaborated with kitchen staff to streamline food prep processes, improving overall efficiency during peak hours.
- Trained new pantry staff on proper cooking techniques and safety protocols to enhance team performance.
Paraprofessional
Grand Forks Public Schools
Grand Forks, ND
08.2021 - 06.2024
- Implemented classroom management techniques to maintain a positive learning environment.
- Adapted instructional materials to meet diverse learning needs of students.
- Provided tutoring support in core subjects, improving student comprehension and retention.
- Participated in professional development workshops to refine educational strategies and practices.
Hotel Front Desk Clerk
AmericInn Hotel & Suites
Bemidji, MN
05.2020 - 08.2021
- Managed guest check-in and check-out processes, ensuring smooth operations and high satisfaction levels.
- Resolved guest inquiries and complaints efficiently, enhancing overall customer experience.
- Coordinated room assignments and maintained accurate reservation systems for optimal occupancy.
- Trained new front desk staff on procedures, improving team performance and service delivery.
Paraprofessional
Schoolcraft Learning Community
Bemidji, MN
08.2017 - 03.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Bartender
Sickies Garage
Grand Forks, ND
08.2016 - 06.2017
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Monitored bar cleanliness and organization, adhering to health and safety regulations.
- Collaborated with kitchen staff to create food pairings that complemented beverage offerings.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
East Grand Forks Senior High
East Grand Forks, MNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Menu memorization
- Cleanliness standards
- Food running
- Sales expertise
- Supply restocking
- Food safety practices
- Table bussing
Timeline
Server
Trails Bar and Grill
09.2024 - Current
Paraprofessional
Isd 728-Elk River Schools
08.2024 - Current
Pantry Cook
Blue Moose Bar and Grill
08.2021 - 08.2024
Paraprofessional
Grand Forks Public Schools
08.2021 - 06.2024
Hotel Front Desk Clerk
AmericInn Hotel & Suites
05.2020 - 08.2021
Paraprofessional
Schoolcraft Learning Community
08.2017 - 03.2021
Bartender
Sickies Garage
08.2016 - 06.2017
High School Diploma -
East Grand Forks Senior High