Amber Walker
Plymouth
Summary
A highly-motivated hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
My Burger
Eden Prarie
07.2023 - Current
- Oversaw daily operations effectively.
- Hired, Onboarded, Trained, and provided ongoing coaching to employees.
- Created schedules for the team, balancing labor targets and store needs.
- Placing orders and managing inventory.
- Delegated tasks to employees and supervisors.
- Worked all floor positions at a high level from Cashier to Grill Cook.
- Created a healthy team environment, achieving 75% retention.
- Maintained guest relations by responding to surveys and any guest complaints.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Kept a high level of communication to my direct report, and relayed important information to the team.
General Manager
Caribou Coffee
New Hope, MN
05.2021 - 06.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
Assistant Manager
Caribou Coffee
Minneapolis, MN
03.2019 - 04.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Ames High School
Ames, IA05-2016
Skills
- Calm and Pleasant Demeanor
- Collaboration and Teamwork
- Staff Development
- Recruitment and Hiring
- Financial Statement Review
- Health Code Compliance
- Inventory Management Software
- Leadership and team building
- Operations management
Certification
ServSafe
Timeline
General Manager
My Burger
07.2023 - Current
General Manager
Caribou Coffee
05.2021 - 06.2023
Assistant Manager
Caribou Coffee
03.2019 - 04.2021
High School Diploma -
Ames High School