Ambree Palmer
Mankato
Summary
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Tav On The Ave
07.2022 - Current
- Effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, bartenders, and management with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Catering Lead
Absolute Custom Catering
05.2021 - Current
- Establishes rapport with outside contractors to ensure events can run smoothly on all ends of the chain of command.
- Implemented problem solving tactics in a timely manner during events to ensure a job's objectives are well met.
- Accomplished multiple tasks within established timeframes to ensure customer satisfaction.
- Managed staff effectively, ensuring optimal performance while maintaining that the event stays on track.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Arts - Communication & Media
Minnesota State University, Mankato
Mankato, MN12-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Detail-oriented
- Reservation management
- Customer engagement
- Task prioritization
- Hospitality and accommodation
Certification
- Bilingual Gold Seal of Literacy, Minnesota Department of Education, May of 2023
Languages
Spanish
Limited Working
Timeline
Host
Tav On The Ave
07.2022 - Current
Catering Lead
Absolute Custom Catering
05.2021 - Current
Bachelor of Arts - Communication & Media
Minnesota State University, Mankato
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