Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Bollin

Forest Lake

Summary

Guest services specialist excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven, fast paced environments. Caring and friendly associate with skillset in diverse retail and customer service roles. Passionate about team building and dedicated to a reputation of quality work. Above and beyond attitude that's always willing to push the boundaries in what makes a candidate of quality.

Overview

7
7
years of professional experience
2021
2021
years of post-secondary education

Work History

Kennel Attendant

Otter Lake Animal Care
Hugo
10.2024 - Current
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks
  • Worked very flexible hours, including nights, weekends, and holidays as needed
  • Improved animal care by consistently monitoring their health and behavior, making sure to report any concerns to veterinarians
  • Assisted in the training of new staff members by sharing knowledge in kennel and animal care procedures

Dog Sitter

Rover.com
Forest Lake
03.2021 - Current
  • Managed pet safety and wellness in owners' absence
  • Exercised animals regularly with walks and play activities
  • High attention to detail regarding pets well-being ensuring they are in proper health and feel loved
  • Master in time efficiency and appointment management

Retail Sales Associate

Target
Woodbury
04.2023 - 01.2024
  • Boosted customer satisfaction by providing exceptional service and knowledge of products
  • Demonstrated expertise in various in-store categories resulting in becoming a go-to resource for customers seeking advice on product selection
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits
  • Implemented strategies to utilize time in the most efficient manner while shopping to ensure deliveries arrived in a timely manner
  • Team player and versatile in a variety of roles

Team Member

Dairy Queen Grill & Chill
Forest Lake
08.2018 - 07.2019
  • Detail oriented associate, always dedicated to maintaining a sanitary environment
  • Leadership and mentor to new team members added with training and coaching opportunities
  • Attention to detail regarding creation of menu items
  • Boosted overall productivity by identifying areas for improvement and implementation of more efficient systems
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues

Education

Connections Academy
Woodbury, MN

Skills

  • Effective multitasking
  • Seasoned customer service skill set
  • Exquisite organization skills
  • Superb customer navigation
  • Excellent verbal and written communication kills, always attentive in moderating team channels
  • Efficient problem solving abilities
  • Very familiar with all Microsoft products (office, excel, teams)
  • Exceptional technology skills
  • Passion for team building and team success
  • Sales expertise
  • Creative solutions when thinking outside the box
  • Thrives in fast paced environments

Timeline

Kennel Attendant

Otter Lake Animal Care
10.2024 - Current

Retail Sales Associate

Target
04.2023 - 01.2024

Dog Sitter

Rover.com
03.2021 - Current

Team Member

Dairy Queen Grill & Chill
08.2018 - 07.2019

Connections Academy

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Amelia Bollin