Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amina Mohamed

Minneapolis

Summary

Diligent Cashier with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Whole Foods Market Inc
10.2024 - 03.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Work From Home Customer Service Agent

Arise Work From Home
09.2022 - Current
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Documented calls according to policies for use in performance measurement and business progress tracking.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

Barista

Starbucks
02.2022 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Home Health Aide

Legacy Home Care
11.2015 - 05.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Education

Associate of Arts -

Normandale Community College
Minneapolis, MN

Metropolitan State University
Saint Paul, MN

Skills

  • Able to Work Independently
  • Accuracy and attention to detail
  • Customer service
  • Organizational and time management abilities
  • Multi-tasking
  • Calm and Professional Under Pressure
  • Reliability and punctuality
  • Cash handling

Timeline

Customer Service Cashier

Whole Foods Market Inc
10.2024 - 03.2025

Work From Home Customer Service Agent

Arise Work From Home
09.2022 - Current

Barista

Starbucks
02.2022 - 12.2022

Home Health Aide

Legacy Home Care
11.2015 - 05.2021

Metropolitan State University

Associate of Arts -

Normandale Community College

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Amina Mohamed