Amina Saeed
Minneapolis
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
13
13
years of professional experience
Work History
Administration Lead
Perfect Balance Childcare (Childcare & Autism Center)
07.2022 - Current
- Manage administrative functions and support a caseload of 200+ clients, ensuring accurate documentation and compliance with program and regulatory requirements.
- Complete eligibility reviews, verify health and insurance documents, and resolve discrepancies to ensure timely access to services.
- Coordinate closely with case managers, mental health providers, behavioral specialists, and external agencies to maintain continuity of care.
- Support families with children experiencing autism, developmental conditions, and behavioral challenges—providing trauma-informed, culturally sensitive communication.
- Maintain confidential, audit-ready client files, and ensure timely completion of required documentation.
- Improve systems for workflow, compliance tracking, and client service delivery.
Disability Case Manager
National Benefit Authority
05.2018 - 12.2021
- Assists clients with disabilities in applying for the Federal Disability Tax Credit (DTC).
- Managed a monthly caseload of 90–95 clients, conducting assessments, and coordinating required documentation for disability benefit eligibility.
- Tracked client progress, coordinated assessments, and ensured timely submission of required documents.
- Provided clear explanations of program rules, eligibility requirements, and procedures to individuals with diverse barriers.
- Maintained detailed, confidential records in compliance with program standards.
Caseworker
Ontario Disability Support Program (ODSP)
03.2016 - 04.2018
- Provided direct case management to over 150 clients monthly, including individuals with serious mental illness, substance use challenges, cognitive disabilities, and mobility limitations.
- Established person-centered service plans by conducting assessments, risk evaluations, and goal-setting conversations.
- Collaborated with physicians, psychiatrists, mental health clinicians, housing providers, and community agencies to coordinate services and ensure clients received needed supports.
- Maintained over 200 active files, ensuring documentation accuracy, timely follow-ups, and adherence to government standards.
- Conducted in-person and phone interviews using accessible communication methods for individuals with varying needs.
- Facilitated group information sessions on disability benefits, housing resources, and employment supports.
Disability Case Manager
Beneva Inc.
01.2015 - 02.2016
- Managed a caseload of 80–90 disability cases per month, involving complex medical, psychological, and functional assessments.
- Reviewed medical proof, psychosocial factors, and functional barriers to determine eligibility and ongoing service needs.
- Collaborated with physicians, rehabilitation firms, mental health providers, and external evaluators to support client recovery and case progression.
- Communicated decisions, action plans, and next steps to clients and stakeholders with clarity and empathy.
- Ensured timely submission of documentation, maintaining compliance with internal policies, and governing regulations.
- Participated in monthly case review meetings to evaluate complex, or high-risk, files.
Community Outreach Coordinator
Dixon Community Center
02.2013 - 01.2015
- Developed outreach strategies to improve access to health, wellness, and social support programs.
- Built partnerships with schools, nonprofits, mental health organizations, and cultural communities.
- Assisted residents in accessing community services, completing intakes, and navigating public programs.
- Supported health education events focused on mental health, community supports, and resource navigation.
Education
Bachelor of Science - Public Health
Ryerson University (Toronto Metropolitan University)
01.2018
Occupational Health & Safety Certificate - undefined
The Chang School of Continuing Education
01.2018
Skills
- Case management
- Client advocacy
- Eligibility determination
- Documentation compliance
- Community outreach
- Service coordination
Timeline
Administration Lead
Perfect Balance Childcare (Childcare & Autism Center)
07.2022 - Current
Disability Case Manager
National Benefit Authority
05.2018 - 12.2021
Caseworker
Ontario Disability Support Program (ODSP)
03.2016 - 04.2018
Disability Case Manager
Beneva Inc.
01.2015 - 02.2016
Community Outreach Coordinator
Dixon Community Center
02.2013 - 01.2015
Occupational Health & Safety Certificate - undefined
The Chang School of Continuing Education
Bachelor of Science - Public Health
Ryerson University (Toronto Metropolitan University)