Aminata Fofanah
Saint Paul
Summary
Results-driven professional with extensive experience in team leadership and training. Known for implementing process improvements that enhance customer service and streamline operations, contributing to significant efficiency gains.
Overview
33
33
years of professional experience
Work History
Team Lead
Walmart
Stillwater
07.2017 - 01.2026
- Led team to ensure compliance with company policies and safety standards.
- Facilitated training sessions to enhance employee skills and product knowledge.
- Managed inventory levels to optimize stock availability and reduce waste.
- Coordinated daily operations to streamline workflow and improve efficiency.
- Implemented process improvements to enhance customer service experience.
- Monitored team performance and provided constructive feedback regularly.
Caregiver
Suite Living Assisted and Memory Care
North St Paul
03.2023 - 08.2024
- Assisted residents with daily living activities and personal care.
- Monitored residents' health and reported changes to nursing staff.
- Engaged residents in social activities to enhance well-being.
Manager
Sam Gus Investment and Construction
Freetown
02.2014 - 07.2016
- Managed project timelines and resource allocation for construction initiatives.
- Oversaw team performance, providing guidance and support to staff members.
- Analyzed project budgets and identified areas for cost reduction without compromising quality.
- Established relationships with suppliers to secure necessary materials for ongoing projects.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Owner
Queens' Bar and Provision
Freetown
12.2003 - 10.2010
- Managed daily operations of bar and provision services.
- Supervised staff to ensure excellent customer service and satisfaction.
- Implemented quality control standards to uphold product consistency.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Maintained relationships with existing clients by providing superior customer service.
Hair Salon Assistant
Aunty Mus Hair Dressing
Freetown
03.1993 - 01.1998
- Assisted stylists with client consultations and service preparations.
- Provided exceptional customer service to enhance client experiences at the salon.
- Collaborated with team members to ensure smooth daily salon operations.
- Maintained a clean work environment throughout the day.
- Organized the salon by tidying up shelves and displays.
- Stocked shelves with new products when needed.
- Prepared color formulas as directed by stylists.
Education
Associate of Arts - Nursing Administration
Century College
White Bear Lake, MNSkills
- Team leadership
- Customer service
- Employee training
- Process improvement
- Time management
- Inventory management
- Invoice verification
- Talent acquisition
- Workplace safety
- Quality control
- Coaching and mentoring
- Conflict resolution
- Relationship building
- Product management
- Client communication
- Strategic planning
Languages
English
Professional
References
References available upon request.
Timeline
Caregiver
Suite Living Assisted and Memory Care
03.2023 - 08.2024
Team Lead
Walmart
07.2017 - 01.2026
Manager
Sam Gus Investment and Construction
02.2014 - 07.2016
Owner
Queens' Bar and Provision
12.2003 - 10.2010
Hair Salon Assistant
Aunty Mus Hair Dressing
03.1993 - 01.1998
Associate of Arts - Nursing Administration
Century College