Amira Hollman
Saint Louis Park
Summary
Talented Server & Bartender bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandiser
Total Wine & More
04.2025 - Current
- Organize merchandise and navigate company software to track and shelve items
- Ensure orders are fulfilled in a timely manner for digital customers
- Communicate between departments and provide the necessary support
Package Handler
UPS
01.2025 - Current
- Sort packages, paying attention to detail so they’re sent to the appropriate destination
- Unload trailers and ensure packages are accessible for team members
- Receive packages and organize them for the next point of distribution
Lead Bartender
Breakfast Bar of MN
09.2020 - 09.2024
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Bar Manager
Breakfast Bar of MN
09.2021 - 09.2024
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Trained and mentored staff on beverage preparation and customer service excellence.
- Managed inventory control systems, optimizing stock levels and reducing waste effectively.
- Implemented staff scheduling processes to maximize efficiency during peak hours.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
A.A.S. - Graphic Design
Minneapolis College
Minneapolis, MN05-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Responsible alcohol service
- Menu memorization
Certification
- Diversys Learning, Responsible Alcohol Sales- [06/26]
- Certified Servesafe Manager- [2023]
Languages
Spanish
Limited Working
Timeline
Merchandiser
Total Wine & More
04.2025 - Current
Package Handler
UPS
01.2025 - Current
Bar Manager
Breakfast Bar of MN
09.2021 - 09.2024
Lead Bartender
Breakfast Bar of MN
09.2020 - 09.2024
A.A.S. - Graphic Design
Minneapolis College