Amy Berlinerblau
Victoria
Summary
Detail-oriented front desk administrator with a strong focus on enhancing visitor experiences and streamlining office operations. Proven ability to manage appointments and resolve customer inquiries efficiently.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
NorthStar Regional
Shakopee
10.2023 - Current
- Streamlined front desk operations to enhance visitor reception efficiency.
- Managed incoming calls and directed inquiries to appropriate departments.
- Coordinated appointment scheduling and maintained office staff calendar.
- Processed mail, packages, and deliveries for timely distribution.
- Executed administrative tasks including filing, copying, data entry, and document scanning.
- Greeted customers and addressed inquiries in a professional manner.
- Resolved customer complaints and ensured complete satisfaction.
- Handled payment processing while issuing receipts and accurate change.
- Screened and scheduled inpatient treatment referrals.
Pharmacy Technician Intern
Walgreens
St. Cloud
04.2019 - 04.2020
- Assisted pharmacists in preparing and dispensing medications to patients.
- Processed customer prescriptions and handled medication requests efficiently.
- Operated pharmacy software for prescription management and record keeping.
Education
Bachelor of Science - Cell And Molecular Biology
Winona State University
Winona, MN05-2011
Skills
- Customer service excellence
- Office management
- Appointment scheduling
- Call handling
- Data entry
- Problem-solving
- Attention to detail
- Time management
- Administrative expertise
- Decision-making
Accomplishments
Employee of the Month 2023
Timeline
Front Desk Administrator
NorthStar Regional
10.2023 - Current
Pharmacy Technician Intern
Walgreens
04.2019 - 04.2020
Bachelor of Science - Cell And Molecular Biology
Winona State University