Amy Cornelius
Chaska
Summary
Dynamic bar manager with extensive experience at Country Inn & Suites By Radisson, excelling in customer service and team leadership. Proven track record in boosting beverage sales through innovative mixology and effective staff training. Skilled in inventory management and conflict resolution, fostering a welcoming atmosphere that enhances guest satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Bar Manager/Bartender
Country Inn & Suites By Radisson
03.2015 - 04.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Led training sessions for new staff, improving service quality and team cohesion.
- Motivated staff to perform at peak efficiency and quality.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Manager/Bartender
Pauly’s American Grill
09.1999 - 01.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Increased sales during off-peak hours by creating and promoting special offers.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender
Toby Keith's I Love This Bar & Grill
10.2014 - 03.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender
The Bar
02.2010 - 06.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
A.A.S. Paralegal - Legal Studies
Minnesota School of Business
Richfield, MN04.2012
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Inventory management
- Staff scheduling
- Health codes compliance
- Conflict resolution
- Customer relationship building
- Guest interaction
- Outgoing personality
- Customer relations
- Issue resolution
- Supply ordering
- Shift scheduling
- Supervisory experience
- Mixology expertise
- Verbal and written communication
- Foodservice management
- Restaurant management
- Legal compliance
- Labor cost control
- Time management
- Decision-making
- Team building
- Upselling techniques
- Bar staff supervision
- Calm and pleasant demeanor
- Staff supervision
- Employee supervision
- POS terminal operation
- Scheduling
Timeline
Bar Manager/Bartender
Country Inn & Suites By Radisson
03.2015 - 04.2020
Bartender
Toby Keith's I Love This Bar & Grill
10.2014 - 03.2019
Bartender
The Bar
02.2010 - 06.2014
Restaurant Manager/Bartender
Pauly’s American Grill
09.1999 - 01.2010
A.A.S. Paralegal - Legal Studies
Minnesota School of Business
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