Amy Hommer

Collaborated in remodeling projects with spouse's business.

Performed designated tasks to contribute effectively to organizational goals.

Ensured consistency in invoicing procedures, contributing to financial data accuracy.

Managed timely acquisition of essential materials.

Delivered materials efficiently to construction locations.

Enhanced efficiency in organizing financial records for timely submissions.

Performed analysis to ensure compliance with comp audit requirements.

Advanced professional development series in general contracting.

While employed with The Home Depot

these are the positions I worked:

Service Desk Lead

Duties included customer returns, orders. Set up deliveries for orders, customer complaints and cashiering.

I answered phones, made customer service calls about orders, tool rental and trained new associates for customer service.

Transferred to the MET team as Supervisor to get back into management and to learn another aspect of Home Depot. My duties included: observations, training, set up team members to do execution of product resets. I also interactef with vendors on their products and any big product resets.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Maintained quality documentation and records for conformance with relevant standards.
• Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Performed thorough inspections of incoming materials and outgoing products.