William Johnston
Monticello
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Arby's
03.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service
Taco Bell
07.2020 - 12.2020
- Delivered exemplary customer service to customers and colleagues.
- Managed business customer service, responding to requests and concerns promptly.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Greeted customers at counter and provided excellent customer service.
Customer Service and Stock
Larry's Grocery Store
04.2017 - 06.2020
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Mentored junior team members, sharing industry best practices and fostering professional growth within the organization.
Education
High School Diploma -
St Michael High School
St Michael, MN05.2023
Skills
- Task Delegation
- Workload Management
- Staff Supervision
- Customer Relations
- Customer Rapport
- Customer Relationship Management (CRM)
- Staff Development
Timeline
Assistant Manager
Arby's
03.2023 - Current
Customer Service
Taco Bell
07.2020 - 12.2020
Customer Service and Stock
Larry's Grocery Store
04.2017 - 06.2020
High School Diploma -
St Michael High School
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