AMY KUBOY
BROOKLYN PARK,MN
Summary
Dependable Collections Representative successful at meeting high productivity, quality and performance standards. Exceptional customer service skills assuring the consumer is satisfied with the outcome, all while following compliance as required by the clients specific needs and laws surrounding the practice of collections.
Overview
27
27
years of professional experience
Work History
Collection Representative
Messerli & Kramer, PA
02.2023 - Current
- Demonstrated adaptability by quickly adjusting collection tactics according to changing circumstances or new information received from customers or management.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Helped maintain company reputation by adhering to ethical standards, treating debtors with respect, and remaining knowledgeable about current industry regulations.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Met or exceeded monthly collection targets through diligent follow-up on outstanding accounts receivable balances.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Entered client details and notes into system for interdepartmental access and review.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Analyzed customer financial records to determine appropriate payment plan.
- Responded to customer inquiries and provided detailed account information.
Damage Claims Representative
JNR ADJUSTMENT COMPANY
11.2021 - 02.2023
- Working damage claims for multiple clients when damage caused to above or below ground utilities
- Outbound calls and inbound calls to and from damagers to get the balance resolved
- Filing insurance claims on unresponsive damagers
- Following up on filed insurance claims to get the balance resolved
- Assisting with disputes and getting them filed
- Providing back up and photos upon request via email
- Working new business when assigned and updating claims
- Processing payments via CC, debit or checking account
- Providing great customer service and answering any questions or concerns the damager or insurance may have
- Keeping my unit and claims up to date.
Senior Collection Representative
GURSTEL LAW FIRM
11.2017 - 03.2020
- Demonstrated adaptability by quickly adjusting collection tactics according to changing circumstances or new information received from customers or management.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Helped maintain company reputation by adhering to ethical standards, treating debtors with respect, and remaining knowledgeable about current industry regulations.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Met or exceeded monthly collection targets through diligent follow-up on outstanding accounts receivable balances.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Entered client details and notes into system for interdepartmental access and review.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Analyzed customer financial records to determine appropriate payment plan.
- Responded to customer inquiries and provided detailed account information.
Commercial Telecommunications Sales Representative
FRONTIER COMMUNICATIONS
11.2016 - 11.2017
- Developing new accounts within given territory by self-generated, and company provided prospects.
- Building strong relationships with existing accounts to develop additional business, seek referrals, and create additional revenue sources by offering new products and services.
- Establishing and maintaining a high level of customer satisfaction.
- Confirming understanding of customer needs, issues, and requests.
- Resolving the escalations by problem solving and negotiation to resolve customer issues.
- Handling service requests and service changes. Communicating proactively with all customers to strengthen and expand relationships.
- Speaking with 40-60 customers daily. Processing orders for new service needs, upgrading current service, processing payments or assisting with any questions or concerns.
Senior Collection Specialist (Comp Agent)
Allied Interstate/IQOR
04.1997 - 11.2016
- Assisting consumers to with any questions or concerns regarding their account.
- Communicated with customers in a clear, concise way.
- Negotiated payment plans with customers to prevent accounts from entering further collection activity.
- Increased efficiency and team productivity by promoting operational best practices.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
Diploma -
Osseo High School
Osseo, MN01.1996
Skills
- Strategic documentation and negotiation collection
- Excellent customer skills
- Judgement and Decision Making
- Research abilities
- Strong organization
- Flexible team player
- Excellent attention to detail
- Excellent communication skills
- Data entry
- Debt Repayment Negotiation
- Skip Tracing
- Patience and Persistence
- Multitasking
- Computer Skills
- Flexible and Adaptable
- Remote Office Availability
- FDCPA Compliance
- Regulatory Compliance
References
Available upon request
Timeline
Collection Representative
Messerli & Kramer, PA
02.2023 - Current
Damage Claims Representative
JNR ADJUSTMENT COMPANY
11.2021 - 02.2023
Senior Collection Representative
GURSTEL LAW FIRM
11.2017 - 03.2020
Commercial Telecommunications Sales Representative
FRONTIER COMMUNICATIONS
11.2016 - 11.2017
Senior Collection Specialist (Comp Agent)
Allied Interstate/IQOR
04.1997 - 11.2016
Diploma -
Osseo High School
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