Amy Oulman
MEDFORD,MN
Summary
Passionate leader with strong background guiding team of service professionals delivering highest quality services to guests. Tactful team leader with proven track record in training and supervising team members for compliance with operating procedures. Gifted at coaching staff and personally resolving complex issues to deliver ideal guest experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure positions in the company. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Guest Service Leader
Kwik Trip
10.2017 - Current
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
- Observed employee performance for compliance with policies and standard operating procedures.
- Communicated with employees and administered disciplinary action for significant cash discrepancies.
- Monitored daily business operations to drive peak team performance.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
- Coached team members on service techniques to boost revenue and exceed customer expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Driver
Owatonna Bus Company
09.2001 - 04.2017
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Education
Associate of Arts -
Riverland Community College
Austin, MNSkills
- Maintaining Clean Work Areas
- Cash Register Operations
- Personable Demeanor
- Loss Prevention Goals Monitoring
- Inventory Monitoring
- Guest Satisfaction
- Creative Solutions
- Order Accuracy
- POS Transactions
- Hygiene Standards
- Guest Orientation
- Guest Inquiries
Timeline
Guest Service Leader
Kwik Trip
10.2017 - Current
Driver
Owatonna Bus Company
09.2001 - 04.2017
Associate of Arts -
Riverland Community College
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