Amy Schachtschneider

• Deliver exceptional customer service while processing high-volume retail, lottery and fuel transactions.
• Maintain accurate cash handling, daily balancing, deposits, and transaction records.
• Support daily operations through inventory monitoring, merchandising, and maintaining store organization.
• Resolve customer concerns professionally while working efficiently in a fast-paced environment.

• Coordinated multiple compliance-driven programs, ensuring timely completion through meticulous record-keeping and deadline tracking.
• Acted as a liaison between labor representatives, medical providers, vendors, and internal stakeholders to facilitate case resolution.
• Managed ADA accommodation cases, maintaining documentation, scheduling meetings, and monitoring case progress.
• Administered regional programs by verifying eligibility, processing documentation, and maintaining accurate records.

• Coordinated administrative operations for multiple departments across West Coast ports, enhancing interdepartmental collaboration.
• Managed schedules, documentation, reports, and training coordination to streamline administrative processes.
• Developed training materials and standardized administrative procedures to ensure consistency and clarity across teams.

Administrative Intake Assistant - Allocator - Administrative Lead - Learning & Development Subject Matter Expert - Operations Lead

• Earned multiple promotions through demonstrated leadership, strong client service, and operational excellence.
• Coordinated administrative workflows supporting a major client while ensuring accuracy, quality, and timely completion of deliverables.
• Served as a liaison between client leadership, internal management, and team members to resolve issues and improve communication.
• Developed and delivered employee training, onboarding materials, and process documentation to improve consistency and efficiency.
• Assisted with quality assurance initiatives, workload management, scheduling, and employee development.
• Conducted annual process demonstrations for executive client leadership and internal management teams.
• Achieved four leadership awards for outstanding performance, teamwork, and client support.

• Conducted quality assurance reviews, ensuring accuracy and compliance with company standards.
• Supported process improvement initiatives by maintaining detailed documentation and records for reference.

• Supervised front-end customer service operations to enhance customer experience in high-volume retail environment.
• Managed customer concerns and trained associates to uphold exceptional service standards during daily operations.