Amy Truman
Northfield
Summary
Detail-oriented administrative professional with strong organization skills. Proven ability to manage schedules, coordinate meetings, and maintain accurate records, ensuring efficient office operations.
- Organized and dependable
- Communicates clearly in writing and in person
- Enjoys juggling multiple projects and priorities
- Takes initiative and follows through
Overview
22
22
years of professional experience
Work History
Administrative Assistant to the Principal
Northfield Public Schools
Northfield
08.2021 - Current
- Managed incoming communications, including emails and phone calls, efficiently.
- Organized school events and meetings, ensuring all logistics were in place.
- Maintained student records and files with accuracy and confidentiality.
- Handled inventory of office supplies, placing orders as necessary for staff needs.
- Supported teachers by providing administrative assistance as needed.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Compiled data from various sources to generate reports for the principal.
- Organized and maintained Principal's calendar, scheduling meetings and appointments as needed.
- Reviewed incoming emails and responded or forwarded accordingly.
- Answered phone calls and routed messages to appropriate personnel in a timely manner.
- Ensured that confidential information is handled properly in accordance with established policies and procedures.
- Greeted visitors, collected information from them and directed them appropriately.
- Processed invoices related to purchases made by the school district or organization.
- Performed data entry tasks into computer systems accurately and efficiently.
- Provided support in organizing events such as conferences, workshops or seminars hosted by the school district or organization.
- Proofread content for typo-free emails and documentation.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to parent or staff issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel and Google Sheets for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Dental Assistant and Front Desk
Palmer Dental
Faribault
07.2007 - 06.2020
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Prepared examination rooms with necessary tools and sterilized equipment.
- Managed patient records using dental software for efficient information retrieval.
- Scheduled appointments and coordinated patient follow-ups for ongoing care.
- Collaborated with dental team to ensure seamless workflow during busy hours.
- Provided compassionate support to anxious patients, enhancing their experience at the clinic.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
- Kept accurate records of dental treatments provided for each patient's visit.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Updated patient records with new data and treatment information.
- Kept track of treatment information in patient records.
- Prepared bills and completed insurance forms using system software.
Underwriting Support Specialist
Federated Insurance Companies
Owatonna
01.2004 - 04.2007
- Reviewed underwriting documents for accuracy and completeness.
- Processed policy applications and maintained organized records.
- Managed customer inquiries and provided timely responses to requests.
- Responded promptly to customer inquiries via email or telephone calls.
- Worked closely with other members of the Underwriting team to ensure timely completion of tasks.
- Documented all customer interactions in company database system accurately and completely.
- Maintained updated knowledge of underwriting policies, procedures, and regulations.
Education
Associate of Science - Sales And Management
St. Cloud Technical College
Saint Cloud, MN05-2002
High School Diploma -
Granada Huntley East Chain
Granada, MN05-2000
Skills
- Office administration
- Customer service
- Time management
- Attention to detail
- Budget administration
- Strong organization
- Document preparation
- Meeting coordination
- Customer and client relations
- Data organization
- Staff management
- Schedule management
References
Jane Ehlers
Former School Nurse, Spring Creek Elementary
507-301-9646
Ashley Benhart
Former 2nd grade Teacher, Spring Creek Elementary
612-430-0666
Todd Palmer
Former Employer, Palmer Dental
612-670-3055
Timeline
Administrative Assistant to the Principal
Northfield Public Schools
08.2021 - Current
Dental Assistant and Front Desk
Palmer Dental
07.2007 - 06.2020
Underwriting Support Specialist
Federated Insurance Companies
01.2004 - 04.2007
Associate of Science - Sales And Management
St. Cloud Technical College
High School Diploma -
Granada Huntley East Chain