Amy Wheelock
Owatonna
Summary
Dynamic professional with many years of experience in education support, crisis intervention, and police records. Proven expertise in fostering strong interpersonal relationships while effectively communicating in both English and American Sign Language. Keen eye for detail in data management and reporting. Understanding and respecting the privacy and rights of others in a professional manner. Ready to take on this new role of police records technician.
Overview
9
9
years of professional experience
Work History
Residential Educator
Minnesota State Academy For The Deaf
08.2025 - Current
- Facilitated daily living skills instruction for students in a residential setting.
- Assisted with the implementation of individualized education plans (IEPs) for diverse learners.
- Supported students in developing social skills through structured activities and group interactions.
- Monitored student progress and provided feedback to enhance learning outcomes.
911 Emergency Dispatcher
Waseca County Sheriff's Department
04.2025 - 07.2025
- Responded promptly to emergency calls, assessing situations and dispatching appropriate services.
- Monitored radio communications, ensuring accurate information relay to law enforcement and emergency responders.
- Assisted in maintaining detailed incident logs, documenting call details and dispatcher actions for future reference.
- Utilized computer-aided dispatch (CAD) software for efficient tracking of units and resource allocation during emergencies.
Operations Specialist
Cetera Financial Group
09.2024 - 04.2025
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Supported the implementation of software solutions for improved data management.
- Collaborated with cross-functional teams to ensure seamless communication and workflow integration.
- Made sure new accounts had all the required paperwork, dates, signatures so the accounts could be in good order.
Police Records Technician
Sioux City Police Department
04.2019 - 07.2024
- Managed and maintained police records using specialized software systems.
- Conducted thorough data entry to ensure accuracy of criminal records and reports.
- Assisted in the retrieval of documents for ongoing investigations and legal proceedings.
- Collaborated with law enforcement personnel to streamline record-keeping processes.
- Other duties attached
Mobile Crisis Tech
Siouxland Mental Health Center
03.2017 - 03.2022
- Ensured compliance with safety protocols and regulations in mental health settings.
- Operated diagnostic equipment to assess client needs and treatment effectiveness.
- Assessed and processed intake paperwork on individuals admitted to the Crisis Center.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Education
High School Diploma -
West High School
Sioux City, IASkills
- First aid and CPR
- Detailed reporting
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Languages
American Sign Language
Professional Working
Interests
- DIY and Home Improvement
- Animal Care
- I have a passion for photography and editing photos
- Volunteering
Timeline
Residential Educator
Minnesota State Academy For The Deaf
08.2025 - Current
911 Emergency Dispatcher
Waseca County Sheriff's Department
04.2025 - 07.2025
Operations Specialist
Cetera Financial Group
09.2024 - 04.2025
Police Records Technician
Sioux City Police Department
04.2019 - 07.2024
Mobile Crisis Tech
Siouxland Mental Health Center
03.2017 - 03.2022
High School Diploma -
West High School