Amy White Mountain
Princeton
Summary
Results-driven professional with extensive experience in Scheduling and Coordination. Proficient in optimizing workflows and resource allocation, with strong capabilities in Time Management and Conflict Resolution. Demonstrated ability to foster Team Collaboration and maintain high standards in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Health Aide
Sterling Pointe Senior Living
10.2025 - Current
- Enhanced resident comfort through daily living assistance and safety measures.
- Documented patient health changes promptly, ensuring effective care interventions.
- Developed personalized care plans in collaboration with healthcare team professionals.
- Administered prescribed medications accurately for optimal patient health outcomes.
- Provided companionship, significantly improving residents' emotional well-being and social engagement.
- Maintained organized and clean living spaces to promote resident safety and comfort.
Massage Therapist
White Mountain Massage
11.2019 - 12.2025
- Delivered therapeutic massage treatments tailored to individual client needs.
- Assessed client conditions and provided recommendations for ongoing care.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on self-care techniques and wellness strategies.
- Collaborated with healthcare professionals to develop comprehensive treatment plans.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Analyzed scheduling conflicts, implementing strategic solutions to minimize disruptions in operations.
- Monitored project progress against schedules, proactively identifying risks and recommending corrective actions.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Streamlined communication channels between project teams and stakeholders, improving project transparency and outcomes.
Massage Therapist
YMCA
07.2018 - 11.2019
- Mentored junior therapists in advanced techniques and client management skills.
- Implemented process improvements to enhance client satisfaction and retention rates.
- Led workshops on stress relief and relaxation techniques for community outreach programs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Streamlined communication between departments to improve workflow efficiency and reduce delays.
- Collaborated with stakeholders to gather requirements, ensuring alignment with organizational goals and expectations.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Led cross-functional meetings to align project goals with scheduling efforts, fostering collaboration and shared understanding.
Massage Therapist
Bela Salon And Spa
01.2016 - 11.2019
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Massage Therapist
Spring Lake Park Chiropractic
03.2013 - 09.2016
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Assisted in patient intake and scheduling, ensuring efficient clinic operations.
- Managed electronic health records, maintaining accuracy and confidentiality.
- Facilitated communication between patients and chiropractors to enhance treatment effectiveness.
- Educated patients on chiropractic care and wellness practices, fostering understanding and compliance.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
Certified Nursing Assistant
Princeton Elim Home
08.2013 - 08.2015
- Provided compassionate patient care, assisting with daily activities and promoting dignity.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Assisted in developing care plans based on individual patient needs and preferences.
- Educated patients and families on health management and post-discharge instructions.
- Trained new staff on best practices for patient care procedures and safety protocols.
- Implemented efficiency improvements in patient documentation processes, enhancing accuracy.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Certified Nursing Assistant
Heritage Of Foley
01.2012 - 08.2013
- Coordinated with multidisciplinary teams to ensure comprehensive patient support services.
- Advocated for patient needs, fostering a supportive environment for emotional well-being.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Massage Therapist Educator
Simonson's Salon and Spa
05.2010 - 01.2012
- Delivered personalized massage therapy tailored to client needs and preferences.
- Utilized various techniques including Swedish, deep tissue, and sports massage for effective pain relief.
- Maintained accurate client records and treatment plans to ensure continuity of care.
- Facilitated a calming environment through effective communication and client-focused service.
- Mentored junior therapists on best practices and advanced techniques for improved service delivery.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Facilitated classroom discussions to foster critical thinking and student participation.
- Mentored new educators, providing guidance on curriculum development and classroom management.
- Led professional development workshops focused on innovative teaching techniques and technology integration.
- Analyzed educational data to identify trends and improve student outcomes across diverse populations.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Education
Certificate - Business Management
Sitting Bull College
Fort Yates, ND06-2007
Diploma - Massage Therapy
Bryman Institute
MN08-2005
Skills
- Patient care
- Vital signs monitoring
- Care plan management
- Client documentation
- Behavioral support
- Care plan assessment
Certification
- HHA - Home Health Aide
- CMT - Certified Massage Therapist
- Business Management Certification
Timeline
Home Health Aide
Sterling Pointe Senior Living
10.2025 - Current
Massage Therapist
White Mountain Massage
11.2019 - 12.2025
Massage Therapist
YMCA
07.2018 - 11.2019
Massage Therapist
Bela Salon And Spa
01.2016 - 11.2019
Certified Nursing Assistant
Princeton Elim Home
08.2013 - 08.2015
Massage Therapist
Spring Lake Park Chiropractic
03.2013 - 09.2016
Certified Nursing Assistant
Heritage Of Foley
01.2012 - 08.2013
Massage Therapist Educator
Simonson's Salon and Spa
05.2010 - 01.2012
Certificate - Business Management
Sitting Bull College
Diploma - Massage Therapy
Bryman Institute