Amy Jo Letter
Eden Prairie,MN
Summary
Experienced supervisor with a strong work ethic and a proven track record of leading teams to success. Consistently delivers exceptional results and surpasses expectations. Creative and motivated leader adept at utilizing design and planning strengths to accomplish complex projects. Skilled in effectively teaching new concepts and implementing best practice strategies.
Overview
19
19
years of professional experience
Work History
Supervisor | Red Coat
Delta Air Lines
08.2013 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Assistant Manager, Trainer
9Round Kickboxing Fitness
04.2021 - 08.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Customer Service Agent
Delta Air Lines
08.2006 - 08.2013
- Provide quality service experience to Delta customers using deep knowledge of both gate and ticket counter systems & processes
- Provided mentorship, coaching, and training to newer employees
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Menasha Community College
Menasha, WI01.2000
Skills
- Problem Solving
- Project Management
- Difficult Conversation
- Employee motivation
- Expectation setting
- Decision-making
Accomplishments
One L graduate
AOSM experience
Chairmen's Club nominee
Timeline
Assistant Manager, Trainer
9Round Kickboxing Fitness
04.2021 - 08.2024
Supervisor | Red Coat
Delta Air Lines
08.2013 - Current
Customer Service Agent
Delta Air Lines
08.2006 - 08.2013
Menasha Community College
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