Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ana Kassis

Lakeville

Summary

I am an enthusiastic, detail-oriented individual with a versatile background in customer service roles. I am proficient in cash handling and time management. I maintain good relationships with frequent customers and always go the extra mile to make sure customers and co-workers are happy and satisfied. I have been recognized for strong communication, organizational skills and my passion for helping customers.

Overview

4
4
years of professional experience

Work History

Server

The Redfox Tavern
Lakeville
04.2025 - Current
  • Provide friendly and efficient service to guests at one of the busiest taverns in town.
  • Handle cash transactions accurately during busy service periods.
  • Collaborate with team members to ensure smooth dining experiences for guests.
  • Perform opening and closing duties such as setting up the dining area, restocking supplies.
  • Operate POS terminals to input orders, split bills, and calculate totals.
  • Greet customers, answered questions, and recommended specials to increase profits.
  • Communicate with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.

Schedular and Greeter

Euro Nails
Lakeville
01.2025 - Current
  • Greet customers warmly upon arrival to create a welcoming atmosphere.
  • Assist clients in selecting nail services and products based on preferences.
  • Manage appointment scheduling to optimize service efficiency and client flow.
  • Maintaine cleanliness of reception area, ensuring a tidy and inviting space.
  • Answer phone calls promptly, addressing inquiries and scheduling appointments.
  • Collaborate with nail technicians to ensure smooth transitions between services.

Host

Lakeville Brewing Company (LBC)
Lakeville
08.2021 - 03.2024
  • Greeted and seated guests in a friendly and efficient
  • Managed reservations and maintained seating charts for optimal flow.
  • Maintained cleanliness and organization of the dining area.
  • Managed incoming calls during busy shifts.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Education

GED -

Lakeville South
Lakeville, MN
06-2024

Skills

  • Customer service
  • Time management
  • Appointment scheduling
  • Cash handling
  • Effective communication
  • Team collaboration
  • POS operation
  • Guest engagement
  • Food sales and promotion
  • High volume dining

Affiliations

  • Dancing/Theatre
  • Soccer and Volleyball

Timeline

Server

The Redfox Tavern
04.2025 - Current

Schedular and Greeter

Euro Nails
01.2025 - Current

Host

Lakeville Brewing Company (LBC)
08.2021 - 03.2024

GED -

Lakeville South

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Ana Kassis