Ana Rodriguez
Burnsville
Summary
Bilingual professional fluent in English and Spanish with a strong background in customer service and administrative support. Skilled in managing client relationships and coordinating schedules, while maintaining a welcoming environment that enhances satisfaction. Committed to delivering exceptional service with a detail-oriented approach and a focus on operational efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Support/Front Desk Receptionist
Ebenezer Tower
Minneapolis
11.2024 - 01.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided clerical support across departments, including handling mail, and resident fund transactions.
- Answered phones, greeted visitors and vendors, and maintained front desk security and building access.
- Oversaw daily security operations, ensuring compliance with safety protocols and regulations.
- Responded to emergency situations per protocol (medical, fire, maintenance, security) and monitored alarm systems.
- Conducted regular site inspections to identify vulnerabilities and implement corrective actions.
- Developed incident reports and maintained accurate documentation of security activities.
- Collaborated with law enforcement and emergency services during incidents to enhance response strategies.
- Trained and mentored junior security personnel on best practices and operational procedures.
- Maintained accurate records of guest information and security activities to ensure data integrity and accessibility.
- Monitored lobby area to ensure cleanliness and organization, contributing to positive first impressions of the facility.
Leasing Agent
Elevate On Parkway
Burnsville
08.2023 - 10.2024
- Showed rental properties and explained features and amenities.
- Conducted background and credit checks for tenant screening.
- Prepared required legal documents, such as leases, addendums, and renewal agreements, according to state law requirements.
- Maintained a database of qualified prospects for future leasing opportunities.
- Generated monthly financial reports for landlords including income statements and expense summaries.
- Maintained accurate records of tenant information in the property management software system.
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues.
Customer Service Representative / Sales Associate
Cricket Wireless
Minneapolis
09.2015 - 05.2018
- Provided exceptional customer service by assisting clients with mobile devices, plans, features, and accessories.
- Assessed customer needs and recommended products and plans that best fit their lifestyle and budget.
- Met and exceeded monthly sales goals through product knowledge, upselling, and excellent customer service.
- Managed daily store operations including opening and closing procedures, cash handling, inventory management, and product displays.
- Maintained a clean, organized, and welcoming store environment that enhanced customer experience.
Education
High School Diploma -
Henry Sibley
Mendota, MN06-2014
Skills
- Excellent communication skills
- Fluent In English/Spanish
- Strong multitasking abilities
- File organization
- Scheduling appointments
- Data entry accuracy
- Time management
- Proficient in Microsoft Office
- Experience with client intake
- Incident response coordination
- Safety protocol compliance
Timeline
Administrative Support/Front Desk Receptionist
Ebenezer Tower
11.2024 - 01.2025
Leasing Agent
Elevate On Parkway
08.2023 - 10.2024
Customer Service Representative / Sales Associate
Cricket Wireless
09.2015 - 05.2018
High School Diploma -
Henry Sibley