Ana Romero
Pipestone
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Admitting Representative
Pipestone County Medical Center
04.2024 - Current
- Provided excellent customer service to patients and their families during the registration process.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
Patient Flow Coordinator
Sioux Center Health
02.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Personal Banker
American State Bank
05.2014 - 03.2020
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Promoted financial products by maintaining excellent service offering knowledge.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Education
Sioux Center High School
Sioux Center, IA2013
Skills
- Bilingual
- Positive Attitude
- Computer Skills
- Communication Skills
- Problem Solving Skills
- Organization Skills
Languages
Spanish
Timeline
Admitting Representative
Pipestone County Medical Center
04.2024 - Current
Patient Flow Coordinator
Sioux Center Health
02.2021 - Current
Personal Banker
American State Bank
05.2014 - 03.2020
Sioux Center High School
Similar Profiles
Amber DaughtersAmber Daughters
Laboratory Manager at Pipestone County Medical CenterLaboratory Manager at Pipestone County Medical Center
Melissa HakenMelissa Haken
Home Health and Hospice Aide at Pipestone County Medical CenterHome Health and Hospice Aide at Pipestone County Medical Center
Heather HarstadHeather Harstad
Health Unit Coordinator, CNA at Pipestone County Medical CenterHealth Unit Coordinator, CNA at Pipestone County Medical Center