Anastasiia Tsybulia
Pine City
Summary
Dynamic professional with a proven track record in guest service at Kwik Trip, excelling in customer relations and problem resolution. Demonstrate leadership and organizational skills while training staff and managing operations. Adept at cash handling and soft selling, fostering loyalty and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Guest Service
Kwik Trip
08.2025 - Current
- Delivered outstanding guest service.
- Prepared registers for closing shift while maintaining high level of guest service.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
Manager
More Than Sprouts
09.2024 - 09.2025
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sandwich Artist
SUBWAY®Restaurants
04.2024 - 12.2024
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Operated manual and electric appliances to peel, slice, and trim food.
Barista
Farmer's Milk
01.2023 - 02.2024
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Associate of Arts - Associates of Arts
Pine Technical Community College
Pine City, MN05-2027
High School Diploma -
Mora High School
Mora, MN06-2023
Skills
- Organizational skills
- Leadership ability
- Customer service skills
- Work prioritization
- Goal setting
- Adaptable learner
- Budget control
- Soft selling
- Cash handling
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Interests
- Avid Reader
- Knitting and Crocheting
- Yoga
Timeline
Guest Service
Kwik Trip
08.2025 - Current
Manager
More Than Sprouts
09.2024 - 09.2025
Sandwich Artist
SUBWAY®Restaurants
04.2024 - 12.2024
Barista
Farmer's Milk
01.2023 - 02.2024
Associate of Arts - Associates of Arts
Pine Technical Community College
High School Diploma -
Mora High School