Anders Holst
St Paul
Summary
Service management professional with a strong record in customer satisfaction and data analysis. Expertise in enhancing service quality and operational efficiency. Proven ability to adapt quickly and acquire new skills to drive success in various environments.
Overview
2
2
years of professional experience
Work History
Sr. Service Manager
FedEx
Roseville
07.2024 - Current
- Managed daily service operations and ensured compliance with company standards.
- Developed procedures to enhance service quality and streamline workflows.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Assisted in preparing reports on service performance and operational efficiency trends.
- Resolved escalated customer complaints promptly and efficiently.
- Managed inventory of spare parts required for service operations in an efficient manner.
Tax Verification Associate
Thompson Reuters Financial
Edina
02.2024 - 04.2024
- Reviewed financial documents for accuracy and compliance with company standards.
- Collaborated with team members to resolve discrepancies in client information.
- Utilized verification software to ensure data integrity and completeness.
- Assisted in maintaining organized records of verified information and documentation.
- Conducted thorough audits of financial data to identify potential errors or issues.
- Participated in training sessions to enhance knowledge of verification protocols.
- Developed procedures for efficient handling of client inquiries and feedback.
Education
Bachelor of Science - Cybersecurity Management
Grand Canyon University
Phoenix, AZ12-2025
Associate of Science - Cyber Security
Anoka Ramsey Community College
Coon Rapids12-2024
Skills
- Cybersecurity awareness
- Risk assessment
- Incident response
- Network security
- Customer service
- Data analysis
- Reliable and responsible
- Outgoing and energetic
- Critical thinking
Timeline
Sr. Service Manager
FedEx
07.2024 - Current
Tax Verification Associate
Thompson Reuters Financial
02.2024 - 04.2024
Bachelor of Science - Cybersecurity Management
Grand Canyon University
Associate of Science - Cyber Security
Anoka Ramsey Community College