Andre Nel
Foley
Summary
Dynamic Senior Waiter with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and problem-solving. Experienced Senior Waiter known for staff training and guest satisfaction monitoring. Expertise in maintaining high service standards in fast-paced environments contributes to seamless operations and memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Concessions Worker
Millers Concessions
Foley
05.2022 - Current
- Operated food service equipment to prepare and serve menu items.
- Managed inventory levels to ensure product availability and freshness.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness of work area, adhering to health and safety standards.
- Processed cash and credit transactions accurately at the point of sale.
- Collaborated with team members to streamline service during peak hours.
- Trained new staff on food handling procedures and customer service skills.
- Implemented best practices for efficient concessions operations and waste reduction.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Restocked merchandise when needed throughout the day.
- Assisted in training new employees on proper concession stand operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Worked with teammates and openly invited coaching from management team.
- Ensured that all safety protocols were followed at all times during shift hours.
- Adhered to company policies and procedures while providing exceptional customer service.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Senior Waiter
Bosvelder Pub & Restaurant
Pretoria SA
03.2017 - 02.2020
- Provided exceptional customer service to enhance dining experiences.
- Greeted customers, took orders, and served food and beverages in a timely manner.
- Monitored dining area and proactively addressed guest needs to maintain high satisfaction.
- Resolved guest inquiries and issues promptly to enhance overall satisfaction.
- Maintained knowledge of menu items, specials, and beverage pairings for recommendations.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed table setups and ensured cleanliness throughout the restaurant.
- Assisted in training new staff on service protocols and menu knowledge.
- Worked collaboratively with other wait staff to ensure smooth operations during peak hours of service.
Education
High School Diploma -
Middelburg High School
Middelburg SA12-2000
Skills
- Menu knowledge
- Point-of-sale systems
- Order accuracy
- Guest satisfaction monitoring
- Customer service
- Staff training
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Fast-paced environment
- Strong communication skills
- Effective communication
Timeline
Concessions Worker
Millers Concessions
05.2022 - Current
Senior Waiter
Bosvelder Pub & Restaurant
03.2017 - 02.2020
High School Diploma -
Middelburg High School