Andrea Arndt
Clarkfield,MN
Summary
Administrative Assistant with strong Bookkeeping skills, skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Funding Coordinator
Project Turnabout
12.2023 - Current
- Ensured patient health insurance in place for treatment.
- Bill insurance for patient treatment.
- Ensure all preapprovals are in place.
- Research other funding needs of patients.
Child Care Provider - Childcare Provider
Self Employed
06.2017 - 01.2023
- Organized and planned age-appropriate reading, crafts and music lessons.
- Secured indoor and outdoor premises to protect children.
- Developed and implemented lesson plans and activities for children of various ages.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated with parents about daily activities and any concerning behaviors.
Licensed Childcare Provider
Self Employed
01.2011 - 05.2017
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Provided nurturing and appropriate environment for children ranging in age from 3 months to 6 years of age.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Administrative Assistant/Assistant Bookkeeper
CHS INC.
01.2009 - 01.2011
- Coordinated appointments, meetings and conferences.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Prepared and prioritized calendars and correspondence.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Organized files, developed spreadsheets, read reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled incoming calls and directed callers to appropriate department or employee.
- Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
- Performed efficient hard copy and electronic filing of reconciled records and tracking petty cash.
- Prioritized tasks, addressing urgent tasks first and interacted regularly with other staff members to maintain current knowledge of big picture and priorities.
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Maintained clerical correspondence via email and phone.
- Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
- Conducted bookkeeping problem-solving for each office, manager and account and guided non-financial managers in finance and budgeting administration.
Medical Biller (Temp Position)
St. Francis Health Services
01.2008 - 01.2009
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Completed and submitted appeals for denied claims.
- Handled billing, waivers and claims for private and commercial clients.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Applied HIPAA privacy and security regulations while handling patient information.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Maintained accounting ledgers by verifying and posting account transactions.
- Investigated past due invoices and delinquent accounts to determine actions needed to reduce number of unpaid and outstanding accounts.
- Prepared and posted weekly payments to vendors and suppliers.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Customer Service Representative II
Cargill
01.2005 - 01.2007
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Production Planner/Assistant Purchasing Manager
Redball LLC/Custom Roto-Mold Inc.
01.2000 - 05.2004
- Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.
- Coordinated with production teammates to determine scheduling and conflict resolutions.
- Achieved production goals by personalizing SAP production planning and scheduling dashboards.
- Devised weekly production plans in line with market demand.
- Reduced operating costs by synchronizing sales goals with production.
- Effectively communicated detailed information accurately and clearly to production staff and management.
- Utilized production software to coordinate production resourcing to streamline planning, development, manufacturing and sales processes.
- Prepared production schedules for various manufacturing activities and maintained levels to achieve consumer demands.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Collected operations data and created spreadsheets detailing trends.
- Led department meetings to build team cohesiveness and coordinate projects.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Collected documentation to assemble new purchase order contract folders.
- Maintained information database related to products and service availability, supplier capabilities and lead times.
Education
Diploma - Accounting
Ridgewater College
Willmar, MNHigh School Diploma -
Benson High School
Benson, MNSkills
- Document Control
- Expense Reporting
- Invoice Processing
- Bookkeeping
- Check Processing
- Clerical Support
- Filing
- Office Administration
- Scheduling
- Reception Oversight
- Digital Archiving
- Data Entry
- Memo Preparation
- Spreadsheet Management
- Scheduling and Calendar Management
- Computer Skills
- Customer Service
- Quickbooks
- Workflow Planning
- Microsoft
- Professional Communication
- Deadline-Oriented
- Microsoft Outlook
- Document Management
- Accounting Skills
- File Organization
- Schedule Management
- Recordkeeping and Bookkeeping
- Data Organization
- Accounting Support
- Attention to detail
- Time management
- Organizational skills
- Multitasking Abilities
- Reliability
- Excellent communication
- Verbal and written communication
- Adaptability and flexibility
- Quickbooks
- Workflow Planning
- Microsoft
- Professional Communication
- Deadline-Oriented
- Microsoft Outlook
- Document Management
- Accounting Skills
- File Organization
- Schedule Management
- Recordkeeping and Bookkeeping
- Data Organization
- Accounting Support
- Quickbooks
- Workflow Planning
- Microsoft
- Professional Communication
- Deadline-Oriented
- Microsoft Outlook
- Document Management
- Accounting Skills
- File Organization
- Schedule Management
- Recordkeeping and Bookkeeping
- Data Organization
- Accounting Support
- Quickbooks
- Workflow Planning
- Microsoft
- Professional Communication
- Deadline-Oriented
- Microsoft Outlook
- Document Management
- Accounting Skills
- File Organization
- Schedule Management
- Recordkeeping and Bookkeeping
- Data Organization
- Accounting Support
Certification
Ken Blanchard Leadership Training Certificate obtained in 2003.
Hobbies and Interests
Gardening, Reading, Social Activities with neighbors, family and friends., Horseback riding., Former First Responder in Big Stone County.
Awards
4-H Leader and Mentor, Community Volunteer, Equine Therapy Volunteer
Timeline
Patient Funding Coordinator
Project Turnabout
12.2023 - Current
Child Care Provider - Childcare Provider
Self Employed
06.2017 - 01.2023
Licensed Childcare Provider
Self Employed
01.2011 - 05.2017
Administrative Assistant/Assistant Bookkeeper
CHS INC.
01.2009 - 01.2011
Medical Biller (Temp Position)
St. Francis Health Services
01.2008 - 01.2009
Customer Service Representative II
Cargill
01.2005 - 01.2007
Production Planner/Assistant Purchasing Manager
Redball LLC/Custom Roto-Mold Inc.
01.2000 - 05.2004
Diploma - Accounting
Ridgewater College
High School Diploma -
Benson High School
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