Andrea Bradley
Canby
Summary
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
C.N.A.
Sanford Medical Center
Canby
12.2023 - Current
- Assisted patients in ambulation and transfers using proper body mechanics.
- Distributed drinking water and nourishment to residents.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided emotional support to family members during difficult times.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
Customer Service Representative
Trubridge
Mobile
08.2018 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delicatessen Assistant
Jims Market
Canby
05.2015 - 08.2018
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Informed customers of deli specials to increase profits.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Monitored temperature control equipment to ensure freshness of food items.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Documented and entered special orders for event catering and party trays.
- Monitored expiration dates of products to ensure quality control standards were met.
Assembly Line Worker
Vishay
Marshall
03.2014 - 05.2015
- Recognized defective material and reported issues to management.
- Ensured work areas were kept clean and organized at all times.
- Followed standard operating procedures while performing tasks on the assembly line.
- Used established assembly instructions to complete jobs.
- Completed day-to-day duties accurately and efficiently.
Customer Service Cashier
K-Mart Store
Marshall
08.2013 - 03.2014
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and responded to informational requests.
Education
High School Diploma -
Cooper SR High
New Hope, MN06-2005
Skills
- Patient support
- Chart documentation
- Body mechanics
- Vital signs monitoring
- Emotional support
- Patient transfer
- Customer service
- Conflict resolution
- Payment processing
- Professionalism
- Inbound call management
- Multitasking and organization
- Food safety
- Meal prep
- Weighing and measuring
- Product rotation
- Deli equipment operation
- Phone orders
- Stocking and replenishing
- Assembly instructions
- Attention to detail
- Time management
- Cash drawer balancing
- Teamwork
- Price checking
- Refund handling
- Returns and exchanges
- Customer assistance
Certification
- C.N.A. License
Timeline
C.N.A.
Sanford Medical Center
12.2023 - Current
Customer Service Representative
Trubridge
08.2018 - 01.2024
Delicatessen Assistant
Jims Market
05.2015 - 08.2018
Assembly Line Worker
Vishay
03.2014 - 05.2015
Customer Service Cashier
K-Mart Store
08.2013 - 03.2014
High School Diploma -
Cooper SR High
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