ANDREA CHRISTENSEN
Paynesville
Summary
Accomplished Insurance Agent and Assistant General Manager with a proven track record at Bankers Life and APPLEBEES. Excelled in customer service and sales, driving satisfaction and growth. Demonstrates professionalism, ethical standards, and a strong work ethic. Skilled in managing teams and operations to exceed goals.
Overview
27
27
years of professional experience
Work History
Insurance Agent
Bankers Life
12.2019 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Lead Dispatcher
Groome Transportation
08.2017 - 12.2019
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Assistant General Manager
APPLEBEES
05.1998 - 08.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
No Degree - GENERAL
ST CLOUD STATE UNIVERSITY
Saint Cloud, MNSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Reliable
- hardworking and driven
Accomplishments
Rising Star 2020
Speed SNA
Timeline
Insurance Agent
Bankers Life
12.2019 - Current
Lead Dispatcher
Groome Transportation
08.2017 - 12.2019
Assistant General Manager
APPLEBEES
05.1998 - 08.2017
No Degree - GENERAL
ST CLOUD STATE UNIVERSITY
Similar Profiles
Katherine BlazekKatherine Blazek
Licensed Insurance Agent at Bankers LifeLicensed Insurance Agent at Bankers Life
Bailey WilliamsBailey Williams
INSURANCE AGENT at BANKERS LIFEINSURANCE AGENT at BANKERS LIFE
Matthew ShafferMatthew Shaffer
Insurance Sales Representative at Bankers LifeInsurance Sales Representative at Bankers Life