Andrea Frederickson

• Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customers and orders.
• Handle escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and provided backup support (switchboard and backup for coworkers on all products)
• Prepared and entered USDA bids for cheese and butter.
• Worked closely with shipping to manage ship dates, quantities, changes and weight of the orders.
• Worked on pricing orders and maintained spreadsheets for customers.
• Managed company inbox for complaints and inquiries by responding or directing to correct contact.
• worked efficiently independently but worked well as part of a team.
• Entering and updating all PO's in our system.

CapX2020 Project: 250 Mile, 345kV Transmission line project from Brookings, SD to Hampton, MN

• Utility and Land Rights experience
• Prepared and recorded legal documents
• Creating and managing 1400 landowner files and additional files
• Managed reports and activities of 10 Field Agents
• Creating and maintaining several Microsoft Excel spreadsheets
• Utilized Microsoft Access daily for updating and maintaining large database
• Collaborated files with Great River Energy, the managing utility company
• Managed the CapX2020 Field Office in New Ulm, MN
• Handled incoming and outgoing mail, phone calls and email.
• Prepared mailing lists and large mailings
• Ordering office supplies
• Preparing check requests
• Worked with Lawyers Office for document and information requests