Andrea Friesen
Maplewood
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
McNamara Company
08.2017 - Current
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Assist with multiple types of claims. Submit new claims to multiple insurance companies,
- Request updates and additional information from claim adjusters on current claims and enter into out Epic computer system
- Email letter to insured with claim number and adjuster contact information
- Pull cancellation notices from multiple insurance companies and sent reminder notices to insureds
- Process payments
- Pull MVR’s reports from ExpressNet
- Provides administrative support for the department/office
- Maintain office supply inventory, order office supplies, and direct maintenance of office equipment.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
Independent Beauty Consultant
Mary Kay
04.2007 - Current
- Build long-term customer relationships and advise customers on purchases and promotions
- Teach customers in using skin care and color products that are tailored to their needs
- Create visual marketing and styled table displays the latest merchandise to prospective buyers
- Train and mentor new team members.
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
- Handled payment transactions, gift-wrapped purchases and enclosed trial products.
- Conducted inventory management, ensuring adequate stock levels for all products offered.
- Attended training sessions to stay updated on the latest beauty trends, products, and application techniques.
Accessories Department Lead
Gordman's
01.2011 - 07.2017
- Maintain knowledge of current sales and promotions
- Developed effective improvement plans in alignment with goals and specifications.
- Perform cashiering activities in areas of purchasing, returns, exchanges and verified store cash deposits.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays according to the store layout and trained employees on current promotions.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Assign employees to specific duties to best meet the needs of the department.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
Administrative Assistant
Amerisafe Risk Services
03.1999 - 04.2009
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed office inventory and placed new supply orders
- Assist Workers' Compensation adjusters with daily assigned tasks
- Interviewed claimants, medical specialists and employers to determine pertinent claim information
- Set and Maintained file reserves
- Maintained a claims diary and reported on files every 45 days
- Filed State of MN appropriate forms and index inquiries.
Administrative Assistant
Crawford & Company/Broadspire
04.1993 - 10.1998
- Prepared files for new incoming claims
- Maintained adjuster’s files by filing documents in the appropriate sections
- Processed adjusters incoming claim bills for payment
- Helped maintain off site storage of closed claim files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed multiple tasks simultaneously while prioritizing deadlines to ensure smooth operations within the insurance department.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted adjusters and other staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Certification in Administrative & Supervisory Management -
Century College
White Bear Lake, MNCertification in Secretarial Program -
Minneapolis Business College
Roseville, MNSkills
- Administrative background
- Claims Processing
- Office Equipment Operation
- Multi-line phone proficiency
- Multitasking and Time Management
- Customer relations and communications
- Microsoft Office/Epic System
- Inventory Management
- Task Delegation
- Claims Management
- Event Planning
Timeline
Administrative Assistant
McNamara Company
08.2017 - Current
Accessories Department Lead
Gordman's
01.2011 - 07.2017
Independent Beauty Consultant
Mary Kay
04.2007 - Current
Administrative Assistant
Amerisafe Risk Services
03.1999 - 04.2009
Administrative Assistant
Crawford & Company/Broadspire
04.1993 - 10.1998
Certification in Administrative & Supervisory Management -
Century College
Certification in Secretarial Program -
Minneapolis Business College
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