ANDREA HANSON
Alexandria
Summary
Healthcare operations leader with expertise in managing home care agency activities, including caregiver recruitment, scheduling, and client care coordination. Demonstrates a commitment to building high-performing teams while fostering community partnerships and ensuring continuity of care. Focused on process improvement and operational strategies that support business growth.
Overview
22
22
years of professional experience
Work History
Office Manager / Staffing Manager
Cornerstone Caregiving
Alexandria
09.2025 - Current
- Lead daily operations for a growing home care agency, overseeing caregiver workforce management, scheduling, client coordination, and administrative functions.
- Managed daily office operations, ensuring reliable caregiver coverage to maintain continuity of client care.
- Oversee the complete caregiver employment lifecycle including recruitment, interviewing, hiring, onboarding, training support, scheduling, and retention.
- Support operational goals through staffing strategies, workflow improvements, and process development.
- Act as a primary resource for caregivers, clients, families, and healthcare partners by providing responsive communication and problem resolution.
- Develop and maintain strong relationships with healthcare referral sources including hospitals, hospice organizations, senior living communities, and community partners.
- Coordinate client intake processes, care assessments, and service planning to ensure appropriate caregiver-client alignment.
- Assisted leadership in achieving office performance goals and supporting growth initiatives while upholding quality care standards.
- Adapted to changing situations to maintain operational efficiency., organization, strong communication, and ability to manage high-pressure operational demands.
Nutritionist / Assistant Store Director (RHN)
Elden's Fresh Foods
Alexandria
01.2016 - 01.2025
- Delivered individualized nutrition counseling and wellness coaching based on client health goals and dietary needs.
- Developed customized nutrition plans including low-fat, low-cholesterol, plant-based, and allergen-conscious programs.
- Established collaborative relationships with healthcare providers, including Alexandria Clinic, to enhance patient access to nutrition resources.
- Designed and delivered educational presentations, wellness workshops, and community programs.
- Provided leadership in wellness programming, customer engagement, staff development, and community health education.
- Supervised, trained, and supported a 12-person wellness and demonstration team.
- Coordinated scheduling for wellness programs and team activities to ensure smooth operations., program coordination, vendor relationships, and wellness initiatives.
- Created educational content for print and digital platforms, enhancing community engagement and awareness of nutrition programs.
- Supported store operations by leading customer service initiatives and fostering team collaboration to improve overall store performance.
Wellness Coach & Yoga Instructor
Alexandria YMCA / Elden's Fresh Foods
Alexandria
01.2016 - 01.2025
- Led yoga classes for varied experience levels while maintaining a safe and welcoming environment.
- Developed and delivered wellness programs enhancing movement, mindfulness, flexibility, and stress management for diverse participants.
- Educated participants on breathing techniques, body awareness, and healthy lifestyle practices.
- Cultivated strong participant relationships through tailored coaching and motivational support.
- Maintained current knowledge of anatomy, wellness practices, and continuing education.
- Yoga Alliance 200HR Certified Instructor
Sales Assistant / Order Entry
Dane Technologies
01.2010 - 01.2011
- Streamlined sales operations through lead tracking, order processing, customer communication, and reporting.
- Assisted customers with product selection and inquiries.
- Maintained organized inventory levels for efficient sales support.
- Processed sales transactions accurately using point-of-sale systems.
Administrative Assistant / Customer Service
Gemini Digital Products
01.2006 - 01.2010
- Coordinated administrative operations and facilitated customer communication.
- Managed customer inquiries through phone and email communications.
- Organized and maintained digital files for customer records and correspondence.
- Assisted team members with administrative tasks to enhance workflow efficiency.
Fitness Coach
Bally Total Fitness
01.2005 - 01.2006
- Facilitated member onboarding, wellness goal setting, facility tours, and customer engagement initiatives to enhance member experience.
- Designed personalized fitness programs for diverse client needs.
- Led group fitness classes promoting health and wellness.
- Instructed clients on proper exercise techniques and safety measures.
Education
Healthcare Administration Certificate Program - Healthcare Leadership, Administrative Management, Organizational Development, Healthcare Systems & Operations
The College of St. Scholastica
09-2026
Holistic Nutrition Certification -
AFPA
Ship Bottom, NJ01-2017
Office Management Coursework -
Normandale College
St. Paul, MN01-2010
Nursing (LPN Program Coursework) -
Northwest Technical College / Bemidji State University
01-2005
Skills
- Healthcare Operations Management
- Home Care Agency Operations
- Caregiver Recruitment & Retention
- Client Intake & Service Coordination
- Workforce planning
- Staff Training & Development
- Referral Relationship Management
- Quality Improvement Initiatives
- Business Growth & Community Outreach
- Administrative Operations
- Team Leadership & Coaching
- Compliance & Documentation
- Conflict Resolution and Problem Solving
- Microsoft Office Suite
Community Leadership
- MN Special Olympics - Event Volunteer (Winter & Summer Games)
- Lakes Area Professional Women (LAPW) - Member
- Alexandria Area Young Professionals (AAYP) - Member
- Kiwanis Club - Member
- Alano Club - Member
Education And Professional Development
- Healthcare Administration Certificate Program, The College of St. Scholastica, In Progress, Fall 2026, Healthcare Leadership, Administrative Management, Organizational Development, Healthcare Systems & Operations
- Holistic Nutrition Certification (RHN), AFPA, Ship Bottom, NJ, 01/01/16, 12/31/17
- Yoga Alliance 200HR Certified Instructor, YogaFit International, 01/01/05, 12/31/15
- Office Management Coursework, Normandale College, St. Paul, MN, 01/01/09, 12/31/10
- Nursing (LPN Program Coursework), Northwest Technical College / Bemidji State University, 01/01/03, 12/31/05
Leadership And Operational Expertise
- Healthcare Operations Management
- Home Care Agency Operations
- Caregiver Recruitment & Retention
- Workforce Planning & Scheduling Strategy
- Staff Training & Development
- Referral Relationship Management
- Client Intake & Service Coordination
- Business Growth & Community Outreach
- Quality Improvement Initiatives
- Administrative Operations
- Team Leadership & Coaching
- Compliance & Documentation
- Conflict Resolution & Problem Solving
- Microsoft Office Suite
Timeline
Office Manager / Staffing Manager
Cornerstone Caregiving
09.2025 - Current
Nutritionist / Assistant Store Director (RHN)
Elden's Fresh Foods
01.2016 - 01.2025
Wellness Coach & Yoga Instructor
Alexandria YMCA / Elden's Fresh Foods
01.2016 - 01.2025
Sales Assistant / Order Entry
Dane Technologies
01.2010 - 01.2011
Administrative Assistant / Customer Service
Gemini Digital Products
01.2006 - 01.2010
Fitness Coach
Bally Total Fitness
01.2005 - 01.2006
Healthcare Administration Certificate Program - Healthcare Leadership, Administrative Management, Organizational Development, Healthcare Systems & Operations
The College of St. Scholastica
Holistic Nutrition Certification -
AFPA
Office Management Coursework -
Normandale College
Nursing (LPN Program Coursework) -
Northwest Technical College / Bemidji State University