Andrea Hiltner
Brooten
Summary
With a proven track record at Kandiyohi County Sheriff's Office, I excel in computer-aided dispatch and teamwork, ensuring efficient emergency response and interdepartmental collaboration. My expertise includes streamlining call processing and enhancing public safety. Certified in public safety communication, I bring vital skills and a commitment to excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Kandiyohi County Sheriff's Office
04.2016 - Current
- Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Promptly answering emergency calls and providing life-saving instructions over the phone.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Sheriff's Office Records Clerk
Kandiyohi County Sheriff's Office
01.2007 - 04.2016
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Updated records with new information.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date.
- Assisted with record management system implementation and maintenance to streamline operations.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
Certified 911 Public Safety Telecommunicator
Kandiyohi County Sheriff's Office
03.2000 - 01.2007
Education
Law Enforcement
Ridgewater College
Willmar, MNGenerals
Northwestern College
Orange City, IAHigh School Diploma -
MOC-Floyd Valley
Orange City, IASkills
- Call prioritization
- Teamwork orientation
- Computer-aided dispatch
- Public safety awareness
- Data entry proficiency
- Emergency protocols
- Incident command system
- Multitasking
- Certified Public safety telecommunicator (PST)
- EMD Certified
- CPR Certified
- Criminal justice knowledge
Accomplishments
Sucessfully
Certification
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- EMD Certified - APCO
- BCA/Portals Certified
- ICS 100 - Introduction to the Incident Command System
- ICS 200 - Basic Incident Command System for Initial Response
- IS 700 - An Introduction to the NIMS
- IS 144 TERT Basic Course
- Fundamentals of Tactical Dispatching (APCO 58253)
- Disaster Operations in the Communication Center (APCO 68099)
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
Timeline
Certified 911 Public Safety Telecommunicator
Kandiyohi County Sheriff's Office
04.2016 - Current
Sheriff's Office Records Clerk
Kandiyohi County Sheriff's Office
01.2007 - 04.2016
Certified 911 Public Safety Telecommunicator
Kandiyohi County Sheriff's Office
03.2000 - 01.2007
Law Enforcement
Ridgewater College
Generals
Northwestern College
High School Diploma -
MOC-Floyd Valley
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