Andrea Otterson Crom
Austin
Summary
Dynamic Office Coordinator at H & R Block with expertise in client relationship management and document management. Achieved error reduction in tax documentation reviews, enhancing client satisfaction. Proven ability to coordinate projects and maintain efficient office operations, ensuring seamless communication and increased business opportunities. Committed to delivering exceptional customer service.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Outgoing Office Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Office Coordinator
H & R Block
01.2018 - Current
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Identified potential audit red flags to minimize risk of IRS audits.
- Analyzed financial records to verify accuracy of tax returns.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Truck Driver
Dubbels Trucking
05.2024 - 01.2025
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Education
Certificate of Completion - Truck Driving
Riverland Community College
Albert Lea, MN05-2024
High School Diploma -
Albert Lea High School
Albert Lea, MN06-2011
Skills
- Report reconciliation
- Contract coordination
- Production leadership
- Project coordination
- Office administration
- Project management
- Client relationship management
- Customer service
- Document management
- Microsoft Word proficiency
- Microsoft Excel and PowerPoint
References
Amanda Anderson - (507) 219-9985
Christy Lopez - (507)318-2664
Angela Swanson - (507) 219-9943
Dennis Osmundson - (507) 358-0917
Latanya Garner - (773) 996-6347
Emily Iseli - (563) 203-2345
Languages
English
Native or Bilingual
Timeline
Truck Driver
Dubbels Trucking
05.2024 - 01.2025
Office Coordinator
H & R Block
01.2018 - Current
Certificate of Completion - Truck Driving
Riverland Community College
High School Diploma -
Albert Lea High School