Andrea K. Reimers
Cottage Grove,MN
Summary
A knowledgeable technician with a solid foundation in supporting individuals through recovery processes. Demonstrates creating a safe and supportive environment, assisting clients with treatment plans and daily activities. Proven track record of empathy and effective communication, ensuring clients receive the care they need.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Chemical Dependency Technician
Cochran Recovery Services
11.2022 - Current
- Promoted a therapeutic experience by maintaining a clean, organized facility that encouraged positive interactions between staff and clients.
- Delivered compassionate client care, focusing on safety, comfort, and emotional support.
- Assisted medical professionals with administering medication to ensure adherence to prescribed treatments and reduce potential complications.
- Supported patient confidentiality under HIPAA regulations.
- Treated clients and families with respect and dignity.
- Assisted in the development of therapeutic activities for patients.
- Took and monitored vital signs, administered medications, and managed client behavior.
- Assisted with medication administration and counting and pouring medications.
- Managed detailed case documentation, ensuring accurate records for treatment planning and compliance with regulatory requirements.
Operations Consultant
KARZ, LLC
11.2018 - 06.2021
- Developed and implemented sustainable, cost-effective time management formulas for optimal efficiency
- Facilitated business development activities by highlighting the latest company and automotive industry information and vehicle safety updates
- Implement ongoing customer service feedback platforms to enhance customer relations and generate new clientele
- Managed approximately 30-50 incoming calls, emails and faxes
Operations Manager
Country Inn & Suites by Radisson
04.2011 - 11.2018
- Coordinated day-to-day operations to meet goals and delegate work assignments in each department with an average of 15 to 20 employees
- Monitored and enforced policies and procedures to ensure compliance
- Performed daily inspections to ensure hotel and staff were operating within all reporting agency requirements, including local, state, and federal standards
- Ensured the hotel was audit-ready by maintaining accurate financial records, up-to-date certifications for food service and pool logs, and room preventative maintenance logs
- Optimized overall performance by conducting more conscientious hiring procedures; set objectives and implement plans for achieving set goals and targets
- Performed daily assessments of customer satisfaction surveys to maintain positive customer relations
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
- Assisted in recruiting, hiring, and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Skills
- Responsibility-Driven
- Flexible
- Teamwork and collaboration
- Problem-solving
- Show compassion while maintaining professional boundaries
- Recognize relapse symptoms and behavior patterns
Accomplishments
Obtained Peer Recovery Certification through Minnesota recovery Connection in 2017. Volunteered for organization by conducting interviews for future Peer Recovery Candidates.
Additional Information
Business consulting, Operations management, Process improvement, Business development, Auditing/budgeting, CRM software, Sales, Negotiation
Certification
CPR certified
Timeline
Lead Chemical Dependency Technician
Cochran Recovery Services
11.2022 - Current
Operations Consultant
KARZ, LLC
11.2018 - 06.2021
Operations Manager
Country Inn & Suites by Radisson
04.2011 - 11.2018
CPR certified
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