Andrea Thompson
Minneapolis
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manufacturing Specialist II
Seagate Technology LLC
Edina
01.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Cashier
City of Columbia Heights
Columbia Heights
09.2021 - 05.2024
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers promptly and responded to questions.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Manufacturing Specialist I
Manpower Temporary Services/Seagate Technology
Edina
03.2022 - 01.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Representative
Republic Services
Prineville
05.2021 - 08.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
City Of Minneapolis Public Works
Minneapolis
03.2015 - 02.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
Education
Associate of Applied Science - Business Administration
Minnesota School Of Business
Brooklyn Center, MN 12-2003
Skills
- Cross-functional teamwork
- Strong verbal and written communication
- Adept at troubleshooting issues
- Collaborative teamwork skills
- Efficient data entry
- Effective communicator
- Coordinated administrative services
- Proficient in computer applications
- Outstanding customer support
- Versatile in diverse environments
- Experienced in coordinating simultaneous projects
- Skilled in performing arithmetic calculations
Accomplishments
Lead operator of our team
Completed course to learn advance knowledge of working in a lead role in the workplace
(included interpersonal relations, team building, time management, and communication)
References
References available upon request.
Timeline
Manufacturing Specialist II
Seagate Technology LLC
01.2023 - Current
Manufacturing Specialist I
Manpower Temporary Services/Seagate Technology
03.2022 - 01.2023
Cashier
City of Columbia Heights
09.2021 - 05.2024
Customer Service Representative
Republic Services
05.2021 - 08.2021
Customer Service Representative
City Of Minneapolis Public Works
03.2015 - 02.2021
Associate of Applied Science - Business Administration
Minnesota School Of Business
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