Andreina Serrano Montero
Saint Paul
Summary
Dynamic operations supervisor with a proven track record at OTG Management, enhancing customer satisfaction through effective complaint resolution and process improvements. Skilled in training and mentoring staff, I excel in workload balancing and operational planning, ensuring high-quality service delivery in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Starbucks Daily Operations Supervisor
OTG Management Inc.
Minneapolis, MN
2025 - 2026
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated staff schedules to optimize workflow and enhance service delivery.
- Trained new employees on operational procedures and company policies.
- Implemented process improvements that reduced wait times for customers.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Collaborated with management to develop strategies for enhancing operational efficiency.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Enhanced customer satisfaction by addressing concerns promptly and implementing effective solutions.
Starbucks Barista
Kowalski's Markets
Saint Paul, MN
08.2024 - 11.2024
- Prepared and served high-quality coffee beverages to customers, ensuring consistency in taste and presentation.
- Operated espresso machines and grinders, maintaining cleanliness and equipment functionality throughout shift.
- Assisted customers with menu selections, providing knowledgeable recommendations based on preferences.
- Processed customer transactions accurately using point-of-sale systems, managing cash handling efficiently.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma - Language Interpretation And Translation
Saint Paul College
Saint Paul, MNSkills
- Workload balancing
- Training and mentoring
- Staff development
- Employee engagement
- Warehouse operations
- Customer relations
- Operational planning
- Task delegation
- Customer service
Timeline
Starbucks Barista
Kowalski's Markets
08.2024 - 11.2024
Starbucks Daily Operations Supervisor
OTG Management Inc.
2025 - 2026
High School Diploma - Language Interpretation And Translation
Saint Paul College