Andrew Clement
Racine
Summary
Dedicated Service Manager with a proven track record in enhancing workflow efficiency and resolving customer complaints. Skilled in team leadership and ensuring high-quality service delivery.
Overview
21
21
years of professional experience
Work History
Service Manager
Pomps Tire Service
Rochester, MN
08.2023 - Current
- Oversaw daily operations ensuring efficient tire service delivery
- Implemented process improvements enhancing workflow efficiency
- Resolved customer complaints effectively, improving satisfaction ratings
- Coordinated scheduling for service appointments maximizing productivity
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
Service Technician
Pomps Tire Service
Rochester
06.2005 - 08.2023
- Diagnosed and repaired tire and wheel-related issues efficiently.
- Trained junior technicians on equipment operation and safety protocols.
- Conducted routine maintenance checks to ensure equipment reliability.
- Implemented best practices for tire mounting and balancing techniques.
- Explained diagnostic findings to customers and outlined repair or service options.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
High School Diploma -
Stewartville High School
Stewartville05-2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Time management
- Workflow management
- Team collaboration and leadership
- Service scheduling
- Coaching and mentoring
- Workplace safety
TIA
TIA Certified since 2008
Timeline
Service Manager
Pomps Tire Service
08.2023 - Current
Service Technician
Pomps Tire Service
06.2005 - 08.2023
High School Diploma -
Stewartville High School