Andrew Ferris

Maintenance of critical facilities in support of the primary Internet backbone of the Midwest. This work was primarily in data center facilities, but also extended to underground fiber runs and satellite customer nodes.

• Planning, maintenance, and execution of network server assets for 70% of Minnesota's internet traffic.
• Diagnostics work on fiber connections in a data center and field environments.
• Extensive troubleshooting work on SM and MMF working closely with Lumen NOC.
• Circuit design and routing in data center and field shelters.
• Maintained inventory of consumables, tools, and parts for a team of eleven.

• Fly missions for 2D and 3D modeling for telecommunications assets including monopoles, guyed towers, self-support towers, and lower compound assets.
• Part 107 licensed and insured.
• Utilizes a combination programs such as Litchi, and manual cinematic flight to produce quality 3D mapping data sets.
• Familiar with a DJI Phantom 4 Pro and DJI Phantom 4 Pro V2 to captures data sets.
• Manage logistics necessary for nationwide multi-week missions to deliver data sets to customers in a timely manner.

• Responsible for the safe and timely installation of Verizon and AT&T cell sites.
• NWSA certified Tower Technician I.
• Work on troubleshooting and diagnostic team.
• Extensive work both installing and troubleshooting 2G, LTE, 4G, and 5G networks.
• Work on troubleshooting of cellular networks, including resolution of: PIM issues, faulty equipment diagnostics, RTWP, Ret controller, and VSWR.
• Possess familiarity with construction and low voltage electrical systems relating to cell sites.

• Manage the training, installation, and maintenance of digital retailing solutions for automotive dealerships with a territory spanning the midwest, with a managed portfolio of over 60 dealerships and a net worth of over 2.4 million dollars annually
• Made regular on-site service calls to ensure smooth operation of software, continued positive partnership status, and proficient user base
• Provide on-call technical support for online chat and digital retailing solutions
• Serve as the face of CarNow in a demanding customer environment
• Demonstrate integrity and initiative as the majority of activities were self directed, and office activities conducted from a home office.

• Supervise security personnel for the Medtronic account.
• Ensure security personnel adhere to the standards set out by both Allied Universal and Medtronic.
• Train security personnel on the various software and equipment needed to perform daily duties.
• Provide first line hardware and software technical support during off-business hours periods.
• Demonstrate sound leadership and judgement ability.
• Extensive experience utilizing and troubleshooting Passage Point access control systems.

• Alarm and emergency response for all USBank branches and critical facilities East of the Rocky Mountains.
• Provide first line technical support for alarm systems.
• Ensure alarm response compliance for FDIC certification.
• Serve on the advisory counsel for recommendations of new security hardware.
• Create a new alarm testing archive to ensure testing compliance.

• Primary Information and Security Management Officer.
• Provide technical support services for one company of soldiers in garrison environment.
• Ensure smooth roll-out of new hardware and software systems.
• Manage confidentiality, integrity, and availability of secured and unsecured networks.
• Counsel superiors regarding changes in the state of their hardware and software systems.
• Complete CompTIA A+, CompTIA Network+, CompTIA Security+, CISSP, and Fiber Optics installation coursework.
• Complete a building wide workstation overhaul, requiring installation of forty-two new workstations.
• Implement a Company-wide user migration to a new email server pod.