Andrew Fung
Minneapolis
Summary
Versatile and results-driven professional with experience at Inline X Automotive, adept in preventive maintenance and exceptional communication. Excelled in enhancing shop efficiency and customer satisfaction through meticulous work and clear communication. Demonstrated stress tolerance and teamwork across diverse roles, consistently exceeding performance metrics and improving customer experiences.
Overview
5
5
years of professional experience
Work History
Auto Mechanic
Inline X Automotive
7440 Oxford St, St Louis Park, MN 55426
11.2021 - Current
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
Barista
Starbucks
4201 Minnetonka Blvd, St Louis Park, MN 55416
06.2021 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Fulfillment Expert
Target
3601 MN-100, Minneapolis, MN 55416
10.2020 - 10.2021
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Greeted customers and directed to requested products.
Guest Advocate
Target
3601 MN-100, Minneapolis, MN 55416
10.2019 - 10.2020
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
St. Louis Park High School
6425 W 33rd St, St Louis Park, MN 5542606-2021
Skills
- Stress tolerance
- Guest relations
- Exceptional communication
- Preventive Maintenance
- Parts replacement
- Vehicle inspections
- Wheel alignment
- Time management
- Team player
- Cash handling
- Packing expertise
- Warehouse operations
Timeline
Auto Mechanic
Inline X Automotive
11.2021 - Current
Barista
Starbucks
06.2021 - 12.2023
Fulfillment Expert
Target
10.2020 - 10.2021
Guest Advocate
Target
10.2019 - 10.2020
High School Diploma -
St. Louis Park High School