Andrew Joslyn
Hastings
Summary
Adept Broad Band Technician V and Voice Network Systems Technician with a proven track record at Charter Communications and the Air Force. Excelled in customer service and network troubleshooting, enhancing system efficiency and reducing downtime. Skilled in equipment installation and customer training, consistently surpassing performance metrics.
Overview
23
23
years of professional experience
Work History
Broad Band Technician V
Charter Communications
10.2006 - Current
- Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
- Maintained detailed records of completed work orders, providing accurate documentation for billing and inventory purposes.
- Verified continuous broadband connectivity while installing cutting-edge technology such as modems, routers and receivers.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Stayed current on participating in training seminars and professional development opportunities to enhance technical expertise.
- Provided exceptional customer service, patiently guiding users through troubleshooting steps to resolve connectivity problems.
- Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
- Trained new employees to properly perform installations and repairs.
- Reduced service downtime for customers by promptly addressing reported technical concerns.
Voice Network Systems Technician
Air Force
06.2002 - 06.2006
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with phone services around the base.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Participated in ongoing professional development opportunities to stay informed about emerging technologies relevant to the field.
- Reduced downtime during system upgrades by planning and executing seamless migration strategies.
- Enhanced network efficiency by implementing and maintaining hardware and software components.
Education
High School Diploma -
Northfield High Schools
Northfield, MNSkills
- Customer service
- Fiber optic splicing
- Network troubleshooting
- Cable management
- Equipment installation and maintenance
- Wireless networking
- Customer relationship management
- Customer complaint resolution
- Equipment troubleshooting
- Installation and configuration
Timeline
Broad Band Technician V
Charter Communications
10.2006 - Current
Voice Network Systems Technician
Air Force
06.2002 - 06.2006
High School Diploma -
Northfield High Schools
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