Dynamic customer service professional with a strong emphasis on relationship building, dedicated to enhancing client rapport and supporting business growth through the development of compelling visual identities and promotional marketing materials. Expertise in adhering to standard operating procedures and good manufacturing practices, ensuring the safe collection and preservation of human source plasma for medicinal use. Proven track record in training and mentoring teams, fostering a collaborative environment that promotes efficiency and morale while maintaining compliance with industry standards. Experienced in overseeing new location launches and providing comprehensive training to ensure successful daily operations.