Andrew Stack
Monticello, MN
Summary
Results-driven General Manager experienced in operations management, compliance, and quality control. Enhanced team performance and strengthened supplier relationships to improve supply chain efficiency. Focused on community relations and customer service, prioritizing high-quality products and personal attention to customers while developing the catering business and employee growth.
Overview
24
24
years of professional experience
Work History
General Manager
Von Hanson's Meats
Monticello, MN
04.2012 - Current
- Managed daily operations of meat retail and processing environment.
- Oversaw staff training and development to enhance team performance.
- Ensured compliance with health and safety regulations for food handling.
- Conducted regular quality control checks on all meat products.
- Developed marketing strategies to promote store offerings and services.
- Coordinated supplier relationships to maintain product quality and supply chain efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Directed product development initiatives from initial concept to final completion.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
General Manager
Brothers Meats and Seafood
Maple Grove
05.2002 - 04.2012
- Managed daily operations of meat retail and processing environment.
- Oversaw staff training and development to enhance team performance.
- Ensured compliance with health and safety regulations for food handling.
- Developed marketing strategies to promote store offerings and services.
- Coordinated supplier relationships to maintain product quality and supply chain efficiency.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delegated work to staff, setting priorities and goals.
Education
Hotel Restaurant Mgmt
Cape Cod Community College
West Barnstable, MASkills
- Operations management
- Compliance management
- Quality control
- Supplier coordination
- Customer relationship management
- Team leadership
- Staff training
- Training and coaching
- Team training and development
- Community engagement
- Event management
Accomplishments
- Minnesota Retailers Association, Customer Service Business of the Year
- Business of the Year, Monticello Chamber of Commerce
Timeline
General Manager
Von Hanson's Meats
04.2012 - Current
General Manager
Brothers Meats and Seafood
05.2002 - 04.2012
Hotel Restaurant Mgmt
Cape Cod Community College