Andria Bambenek
Blaine
Summary
With a proven track record at Hauglie's Flooring, I excel in leadership, strategic planning and driving business growth. Skilled in operations management and customer relations, I've successfully implemented cost-saving strategies and enhanced client satisfaction, achieving significant performance improvements. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills through commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
General Manager
Hauglie's Flooring
05.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members to maintain high productivity and performance metrics.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate by educating customers, assisting in design and selling high end flooring.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Researched industry specific software systems and managed transformation by overseeing implementation of cloud-based program, improving data accessibility and security.
- Implemented inventory management system to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced customer feedback system, leading to higher volume of positive reviews, new and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships, received frequent positive feedback relating to service provided.
Office Manager
Hauglie's Flooring
12.2015 - 05.2024
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Evaluated employee performance and established performance goals, conveyed constructive feedback to improve skills and provided methods for reaching goals.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and enforced office policies that aligned with company values.
- Supported management in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office inventory, responsible for ordering and monitoring supply budget.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased customer satisfaction by developing effective feedback system, leading to higher rate of referral customers.
Realtor
Coldwell Banker, Realty Executives
10.2001 - 06.2017
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for buyers and sellers based on current market trends.
Education
Associate of Arts - Legal Administration
Winona Technical College
Winona, MN11-1996
Associate of Arts - General Studies
Winona State University
Winona, MN06-1995
Skills
- Problem resolution
- Operations management
- Team player
- Verbal and written communication
- Strategic planning
- Employee development
- Project management
- Vendor sourcing
- Customer relations
Timeline
General Manager
Hauglie's Flooring
05.2024 - Current
Office Manager
Hauglie's Flooring
12.2015 - 05.2024
Realtor
Coldwell Banker, Realty Executives
10.2001 - 06.2017
Associate of Arts - Legal Administration
Winona Technical College
Associate of Arts - General Studies
Winona State University
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