ANDY TRAN
Rogers
Summary
Providing great customer service with incoming calls and assisting patients with inquiries and scheduling, ensuring a seamless experience. Demonstrated communication skills and a commitment to patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Allina Health
Coon Rapids
11.2025 - Current
- Handled high volume of incoming calls, delivering exceptional customer service to patients and families, ensuring their needs were addressed promptly.
- Managed patient inquiries, assisting with medication refills, provider inquiries, and scheduling to enhance patient satisfaction.
- Executed registration functions by verifying demographic information, obtaining patient information.
- Coordinated patient appointments using EPIC system to ensure efficient scheduling.
- Registered new patients in EPIC system to facilitate accurate record-keeping.
- Managed phone inquiries with professionalism to enhance customer experience.
- Applied HIPAA privacy and security regulations while handling patient information.
Restaurant Manager
Pho 99
Brooklyn Park
08.2023 - 09.2025
- Directed operations prioritizing safety, hygiene, and effective team coordination in high-pressure environments.
- Developed customer service strategies focused on communication, satisfaction, and complaint resolution to enhance customer experiences.
- Led onboarding and training of new staff on procedures and compliance standards to ensure operational consistency.
Virtual Executive Assistant
Life and Love Counseling, LLC
Lancaster
06.2021 - 03.2024
- Functioned as a key liaison between patients and clinical staff, resolving scheduling conflicts, addressing client concerns, and delivering exceptional service.
- Assisted clinicians and therapists in managing client sessions, patient documentation, and confidential health data, ensuring compliance with HIPAA standards.
- Compiled session notes and coordinated follow-up actions to enhance ongoing patient care and treatment progress.
- Organized detailed case files, billing, and telehealth platform to improve workflow for multiple licensed providers.
Executive Assistant to Executive Director
New Millennium Academy
Brooklyn Park
11.2021 - 09.2022
- Collaborated with leadership, HR, and compliance teams to enhance operational protocols for 100+ staff, improving organizational efficiency.
- Oversaw confidential records and facilitated meetings with school leaders, community figures, and healthcare representatives to strengthen partnerships.
- Facilitated connections with healthcare and community partners to coordinate events and promote student wellness initiatives.
- Supported internal training sessions and staff education programs-developing presentation materials and organizing logistics.
After School Tutor
New Millennium Academy
Brooklyn Park
11.2021 - 09.2022
- Facilitated engaging tutoring sessions in math and reading comprehension.
- Developed personalized learning plans for diverse student needs.
- Collaborated with teachers to align tutoring with classroom objectives.
- Facilitated student understanding and interest in science and health topics through interactive learning activities.
- Partnered with academic staff to design and implement a health curriculum that enhanced student awareness and knowledge.
Project / Administrative Assistant
DLR Group
Minneapolis
03.2019 - 07.2021
- Managed project budgets exceeding $2.5M; tracked documentation and compliance requirements across technical and regulatory systems.
- Provided comprehensive administrative and technical support, including data entry, contract review, invoicing, and interdepartmental coordination.
- Created presentation materials, organized case documentation, and coordinated meetings for project managers and clients.
- Collaborated with multidisciplinary teams of 25+ professionals to advance large-scale healthcare and infrastructure projects.
Research Intern
African Immigrant Services
Brooklyn Park
09.2017 - 09.2020
- Presented findings to community boards, shaping public health programming and fostering family involvement.
- Researched culturally responsive health and wellness practices to enhance school and community engagement.
- Conducted literature reviews on immigrant services and community needs.
- Assisted in data collection for community outreach programs.
- Compiled reports to support program development initiatives.
Education
Bachelor of Science - Family Social Science
University of Minnesota
Minneapolis, MNAssociate of Arts - Liberal Arts
North Hennepin Community College
Brooklyn Park, MNSkills
- Appointment scheduling and data entry
- Data accuracy
- EPIC charting
- Patient registration
- Customer service
- Empathy
Community And Clinical Leadership Experience
- After School Tutor, New Millennium Academy, 11/01/21, 09/01/22, Supported student learning and engagement in science and health-related topics., Collaborated with academic staff to develop health awareness and curriculum planning.
- Youth Leader / Sunday School Teacher, St. Joseph Hien Church, Minneapolis, MN, 02/01/11, 09/01/22, Planned and led classes for groups of 25-45 youth focusing on ethics, wellness, and community values., Built trusted relationships with families and community leaders.
- Research Intern, African Immigrant Services, Brooklyn Park, MN, 09/01/17, 09/01/20, Conducted research on culturally responsive health and wellness practices for schools and local communities., Presented findings to community boards to influence public health programming and family engagement.
Languages
Vietnamese
Professional
Timeline
Patient Access Representative
Allina Health
11.2025 - Current
Restaurant Manager
Pho 99
08.2023 - 09.2025
Executive Assistant to Executive Director
New Millennium Academy
11.2021 - 09.2022
After School Tutor
New Millennium Academy
11.2021 - 09.2022
Virtual Executive Assistant
Life and Love Counseling, LLC
06.2021 - 03.2024
Project / Administrative Assistant
DLR Group
03.2019 - 07.2021
Research Intern
African Immigrant Services
09.2017 - 09.2020
Bachelor of Science - Family Social Science
University of Minnesota
Associate of Arts - Liberal Arts
North Hennepin Community College