Angel Alvarado Lopez
Minneapolis
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Guest Advocate/Cashier
Target
07.2023 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Achieved Team member of the month
Assistant Manager/ Kitchen Manager
Green and the grain
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Information Technology Specialist
U.S. Army-Fort Eisenhower
11.2024 - 04.2025
- Basic Troubleshooting Procedures on an Automated Information System
- Configure a Workstation with Peripheral Devices
- Install Virtualization Software
- Perform User Account Management
- Configure Voice over Internet Protocol (VoIP) Devices
- Implement a Local Area Network (LAN) from a Network Plan
- Configure Mobile Device on an Enterprise Network
- Secret Clearance
Crew Member
Five Guys
05.2017 - 06.2018
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High school diploma -
South high school
Minneapolis, MN06.2018
Skills
- Software troubleshooting (1 year)
- Food Safety
- Food Service
- Customer service
- Computer skills
- Guest relations
- Stress tolerance
- Strong empathy
- Teamwork and collaboration
- Cash handling experience
- Customer relations
Accomplishments
- Graduated out of AIT(Advanced Individual Training) as an Information Technology Specialist
Languages
English - Fluent
Spanish - Expert
Timeline
Information Technology Specialist
U.S. Army-Fort Eisenhower
11.2024 - 04.2025
Guest Advocate/Cashier
Target
07.2023 - Current
Assistant Manager/ Kitchen Manager
Green and the grain
09.2019 - Current
Crew Member
Five Guys
05.2017 - 06.2018
High school diploma -
South high school
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