Angel Melgar Gomez
Burnsville
Summary
Detail-oriented professional with experience in high-volume dining environments. Known for strong problem-solving skills and adaptability, effectively managing reservations and enhancing guest satisfaction to drive repeat business.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Hazelwood Food and drink
Bloomington
10.2023 - Current
- Greet guests warmly upon arrival, ensuring a friendly atmosphere.
- Managed reservation system, coordinating seating arrangements to enhance guest flow and satisfaction.
- Assisted guests with inquiries, providing menu and event information.
- Collaborated with servers to optimize table turnover during busy shifts.
- Train new host staff on procedures and customer service standards effectively.
- Resolve guest complaints professionally, ensuring positive experiences and promoting customer loyalty.
- Answering phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolve customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stay attentive to server availability and table turnover to quickly seat guests.
- Manage reservations, waitlists, and special requests for large parties.
- Answering incoming calls with appropriate greeting and provided information about menu items or services offered.
- Perform opening and closing duties such as restocking supplies and cleaning work areas.
- Manage guest expectations by relaying information regarding hours, wait times, and specials.
- Support serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodate guests with children and special needs to promote comfortable dining experience.
- Assign seating arrangements based on customer preferences and restaurant policies.
- Create long-term relationships with customers.
- Schedule reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
John F Kennedy
Bloomington, MN06-2024
Skills
- Seating arrangement planning
- Waitlist management
- Guest seating rotation
- Take-out service
- High-volume phone answering
- Greeting guests
- Handling complaints
- Attention to detail
- Time management
- Team collaboration
- Staff training
- Communication skills
- Problem solving
- Assertiveness
- Friendly demeanor
- Menu memorization
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Hostess
Hazelwood Food and drink
10.2023 - Current
High School Diploma -
John F Kennedy