Angela Cayo
North Branch
Summary
Detail-oriented professional with experience in security operations and incident response. Adept at log analysis and communication, significantly improving incident response times through effective monitoring and collaboration, contributing to improved threat detection and a collaborative approach to refining security procedures.
Overview
15
15
years of professional experience
Work History
SOC Analyst
Xcel Energy
Minneapolis, MN
05.2026 - Current
- Monitored security alerts and incidents to identify potential threats.
- Analyzed network traffic patterns to detect anomalies and suspicious activities.
- Assisted in incident response by documenting events and maintaining communication logs.
- Collaborated with team members to refine security protocols and procedures.
- Monitored real-time security alerts to identify potential threats, significantly reducing incident response times.
- Maintained accurate documentation of all SOC activities, facilitating knowledge sharing across the organization.
Real Estate Assistant
Nova Homes Inc.
Minneapolis, MN
08.2025 - 05.2026
- Coordinated property listings and ensured accurate information across digital platforms.
- Assisted in preparing real estate documents, maintaining compliance with regulations and industry standards.
- Managed client communications, providing timely responses to inquiries and fostering positive relationships.
- Conducted market research to support property pricing strategies and identify emerging trends.
- Organized open houses and property showings, enhancing exposure and client engagement opportunities.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Criminal Intelligence Analyst
MN Bureau of Criminal Apprehension
St. Paul, MN
07.2020 - 08.2025
- Analyzed crime data trends to identify patterns and inform strategic decisions.
- Collaborated with law enforcement agencies to share intelligence and enhance operational effectiveness.
- Developed comprehensive reports on criminal activities to support investigations and prosecutions.
- Utilized analytical tools such as predictive modeling software to forecast criminal behavior.
- Monitored social media platforms to gather real-time intelligence on emerging threats or potential criminal activities.
Correctional Officer
MN Department of Corrections
Oak Park Heights, MN
09.2016 - 07.2020
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular security checks throughout the institution to maintain a safe environment.
- Assisted in conflict resolution among inmates, promoting peaceful interactions and reducing incidents.
- Documented inmate behavior and incidents accurately for reporting and review purposes.
- Trained new staff on operational procedures and best practices for maintaining security.
- Developed and implemented strategies to improve inmate rehabilitation programs and reduce recidivism rates.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
General Manager
PDI Foods; McDonald's
North Branch, MN
03.2013 - 07.2016
- Led operational efficiency initiatives to enhance service delivery and reduce wait times.
- Managed staff training programs, improving employee performance and customer satisfaction.
- Developed and implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw budgeting processes, ensuring alignment with financial targets and strategic goals.
- Fostered a culture of teamwork and accountability among diverse teams in high-pressure environments.
- Analyzed sales data to identify trends, informing staffing decisions and promotional strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Manager
PDI Foods; McDonald's
North Branch, MN
06.2011 - 03.2013
- Developed training programs to enhance team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Led operational meetings to address challenges and drive continuous improvement initiatives.
- Mentored staff in customer service excellence, fostering a positive dining experience.
- Oversaw adherence to health and safety regulations, promoting a safe work environment for all employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Arts - General Studies
Anoka Ramsey Community College
Cambridge, MN05-2013
High School Diploma -
North Branch Area High School
North Branch, MN06-2011
Skills
- Vulnerability assessment
- Endpoint security
- SIEM management
- Threat intelligence
- Incident response
- Log analysis
- Threat hunting
- Excellent communication
- Resource allocation
- Report writing
- Security awareness training
- Physical security
- Risk assessment
- Analytical thinking
Languages
Vietnamese
Native or Bilingual
Timeline
SOC Analyst
Xcel Energy
05.2026 - Current
Real Estate Assistant
Nova Homes Inc.
08.2025 - 05.2026
Criminal Intelligence Analyst
MN Bureau of Criminal Apprehension
07.2020 - 08.2025
Correctional Officer
MN Department of Corrections
09.2016 - 07.2020
General Manager
PDI Foods; McDonald's
03.2013 - 07.2016
Assistant Manager
PDI Foods; McDonald's
06.2011 - 03.2013
Associate of Arts - General Studies
Anoka Ramsey Community College
High School Diploma -
North Branch Area High School