Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Johnson

Anoka

Summary

Dynamic General Manager with a proven track record, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and strategic marketing initiatives, driving a significant increase in brand awareness. Skilled in training and development, fostering a motivated workforce committed to excellence.

Loan processing professional prepared to excel in results-driven environment. Proven track record in managing loan documentation and ensuring compliance with industry standards. Known for collaborative team efforts and ability to adapt to changing needs, leveraging organizational skills and customer service expertise.

Overview

9
9
years of professional experience

Work History

General Manager

Casa Rio Tex Mex Restaurant
07.2023 - Current
  • Oversaw daily restaurant operations, ensuring seamless service and customer satisfaction.
  • Managed staff scheduling and training to enhance team performance and efficiency.
  • Implemented cost control measures to optimize inventory management and reduce waste.
  • Developed marketing strategies to increase brand awareness and drive customer traffic.
  • Analyzed financial reports to identify trends and inform strategic decision-making.
  • Fostered a positive work environment through effective communication and conflict resolution.
  • Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
  • Enhanced customer experience by soliciting feedback and implementing improvements based on insights.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.

SBA Processor

Falcon National Bank
10.2021 - 07.2022
  • Processed loan applications, ensuring compliance with regulatory standards and company policies.
  • Communicated with clients to gather required documentation and address inquiries, enhancing customer experience.
  • Collaborated with underwriters to resolve issues and expedite loan approvals, improving turnaround times.
  • Maintained accurate records in loan processing systems, ensuring data integrity and consistency throughout workflow.
  • Assisted in training new team members on loan processing procedures and company software tools.
  • Streamlined document collection processes, resulting in improved efficiency for application submissions.
  • Conducted thorough reviews of completed loans to identify discrepancies and ensure accuracy before final approval.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.

Loan Processor

Cortrustbank
05.2019 - 10.2021
  • Processed loan applications efficiently, ensuring compliance with regulatory standards.
  • Reviewed and verified financial documentation to confirm borrower eligibility.
  • Collaborated with underwriters to address discrepancies and expedite loan approvals.
  • Maintained accurate records in loan processing systems to enhance workflow efficiency.
  • Monitored ongoing loans for adherence to terms, communicating updates to clients proactively.
  • Led initiatives to implement new software tools, improving accuracy in data handling.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.

Customer Service Representative

Plaza Home Mortgage
10.2016 - 12.2018
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Assisted in training new team members on company policies and service protocols.
  • Managed multiple customer accounts while maintaining accuracy in information processing.
  • Implemented improvements to streamline support processes, enhancing overall team productivity.
  • Collaborated with cross-functional teams to address complex customer issues swiftly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Trade Degree - Child Care

Rasmussen College
Golden Valley, MN
10-1992

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Team training and development
  • Motivation
  • Client relations

Timeline

General Manager

Casa Rio Tex Mex Restaurant
07.2023 - Current

SBA Processor

Falcon National Bank
10.2021 - 07.2022

Loan Processor

Cortrustbank
05.2019 - 10.2021

Customer Service Representative

Plaza Home Mortgage
10.2016 - 12.2018

Trade Degree - Child Care

Rasmussen College

Similar Profiles

CREATE PROFILE
Angela Johnson